Azure OpenAI in Foundry Models
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
AzureOpenAI FileUpload - Timeout APIConnectionError during Large File Upload (>200MB)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 96%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Su Myat Hlaing
245
Reputation points
About this case, I posted in azure github, but do not get answer yet.
https://github.com/Azure/azure-sdk-for-js/issues/31148#issuecomment-2389261458
Describe the bug When attempting to upload a large file (>200MB) to the Azure OpenAI API using the OpenAI Node.js SDK, the request fails with an ECONNRESET error. The error seems to occur when the upload exceeds a certain size, as smaller files upload without issue. https://platform.openai.com/docs/api-reference/files/create
const file = await openai_client.files.create({
file: fs.createReadStream(path.join(__dirname, './uploads/testfile.pdf')),
purpose: 'assistants',
});
Expected behavior The file should upload successfully without a connection reset error because there is a description in api documentation like - Individual files can be up to 512 MB, and the size of all files uploaded by one organization can be up to 100 GB.
Additional context Additional Info:
The issue only occurs with larger files (200MB+). Smaller files upload successfully. Node.js version: 20 OpenAI SDK version: V2
APIConnectionError: Connection error.
at AzureOpenAI.makeRequest (...\node_modules\openai\core.js:304:19)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async runThread (...\fileTestOpenai.js:23:16)
at async main (...\fileTestOpenai.js:19:5) {
status: undefined,
headers: undefined,
request_id: undefined,
error: undefined,
code: undefined,
param: undefined,
type: undefined,
cause: FetchError: request to https://...openai.azure.com//openai/files?api-version=2024-07-01-preview failed, reason: read ECONNRESET
at ClientRequest. (...\node_modules\node-fetch\lib\index.js:1501:11)
at ClientRequest.emit (node:events:517:28)
at TLSSocket.socketErrorListener (node:_http_client:501:9)
at TLSSocket.emit (node:events:529:35)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
type: 'system',
errno: 'ECONNRESET',
code: 'ECONNRESET'
}
}
- Resource - East US region.
- deployment = "gpt-4o"
- API Version = "2024-07-01-preview"
Azure OpenAI in Foundry Models
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SRILAKSHMI C 19,715 Reputation points Microsoft External Staff Moderator2024-11-21T14:50:08.33+00:00 Hello Su Myat Hlaing,
Welcome to Microsoft Q&A! Thanks for posting the question.
To upload large files (>200MB) using Azure OpenAI, it's best to use Azure Blob Storage or another shared web location. The API allows local file uploads up to 200MB, but for larger files, you should upload them to Blob Storage, which supports file sizes up to 512MB. Ensure that the file is in UTF-8 BOM text format for compatibility. If you're experiencing timeouts or errors, such as
ECONNRESET, it's likely due to the file size exceeding the local upload limit. Additionally, consider splitting larger files into smaller parts to ensure smooth uploads.I hope you understand, do let us know if you any further queries.
Thank you!
-
SRILAKSHMI C 19,715 Reputation points Microsoft External Staff Moderator
2024-11-25T12:20:46.4033333+00:00 Hi Su Myat Hlaing,
Did you get any chance to check the above response. Thank you!
-
Su Myat Hlaing 245 Reputation points
2024-11-26T00:08:49.46+00:00 Hi @Anonymous ,
I want to use the OpenAI Assistant, so I need to upload files directly to OpenAI instead of using a blob storage.
And documentation describes [Upload a file that can be used across various endpoints. Individual files can be up to 512 MB, and the size of all files uploaded by one organization can be up to 100 GB.].
https://platform.openai.com/docs/api-reference/files/create -
SRILAKSHMI C 19,715 Reputation points Microsoft External Staff Moderator
2024-11-26T15:44:42.9266667+00:00 Hi Su Myat Hlaing,
I recommend reporting this issue to the Azure support team. They will be able to investigate the issue further and provide a more targeted solution. You can report the issue by following these steps:
- Go to the Azure portal and navigate to your OpenAI Service resource.
- Click on the "Support + troubleshooting" tab.
- Fill out the required information, including a detailed description of the issue and any steps you have taken to troubleshoot it.
- Submit the support request.
The Azure support team will review your request and provide assistance as soon as possible Azure support.
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