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Cannot log on to Windows after motherboard change

Martin Walker 0 Reputation points
2024-11-19T17:07:45.11+00:00

A Dell technician replaced my motherboard today. After the replacement, turning on the computer led to the BIOS being flashed. Upon rebooting, the lock screen appeared. After dismissing it, the logon screen shows my name, my Microsoft account with my picture and a message "Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again." There is an option to click on for Set up my PIN. When I click on this it goes back to the lock screen.

This is a Dell XPS-8960 Intel core i9 with 32 cores and 64 GB of memory running Windows 11 Pro 23H2 with all updates installed.

Does anyone know how I can fix this?

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Yanhong Liu 12,735 Reputation points Microsoft Vendor
    2024-11-21T08:15:49.2666667+00:00

    Hello,

    This can happen due to changes in the security settings or hardware configuration. Here are some steps you can try to resolve this issue:

    1. Reset Your PIN: Since clicking "Set up my PIN" takes you back to the lock screen, try resetting your PIN through the settings.

    On the lock screen, click on "Sign-in options" and select "Password" to log in with your Microsoft account password.

    Once logged in, go to Settings > Accounts > Sign-in options.

    Under PIN (Windows Hello), click on Remove and then Add to set up a new PIN.

    1. Check for Windows Updates: Ensure that your system is fully updated.

    Go to Settings > Update & Security > Windows Update and check for updates. Install any pending updates and restart your computer.

    1. Run the Windows Hello Troubleshooter: This can help identify and fix issues with Windows Hello.

    Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.

    Find and run the Windows Hello troubleshooter.

    1. Check Device Manager: Ensure that all drivers are properly installed and there are no issues with the hardware.

    Right-click on the Start button and select Device Manager.

    Look for any devices with a yellow exclamation mark and update their drivers.

    1. Reset Windows Hello Biometrics: Sometimes, resetting the biometrics data can help.

    Open Command Prompt as an administrator.

    Run the following command to reset the biometrics data:

    del /F /S /Q %ProgramData%\Microsoft\Biometrics

    1. Contact Dell Support: If the issue persists, it might be related to the motherboard replacement. Contact Dell support for further assistance, as they might need to reconfigure some settings or provide a firmware update.

    Best Regards,

    Yanhong

    ============================================

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