This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 10%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUS%3C/text%3E%3C/svg%3E)
I am trying to set up a new company email on my mobile device and I am getting an error message stating that I need to un-enroll from company portal and then add my new email. I no longer have access to my old company portal how do I fix this?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXQ%3C/text%3E%3C/svg%3E)
Hi, @Unti, Sean
Can you provide more information so that I can troubleshoot accurately?
Judging by your current description, it is possible that your device is still managed by the old company, and you can try it Remove your iOS device from Intune | Microsoft Learn
More information can be found Unable to install new work email/tools due to previous employer device management - Microsoft Q&A
For better troubleshooting, I will add "Intune" tag for you.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Hi, @Unti, Sean
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Hi, @Unti, Sean
Just circling back to check to see how things are going on with this thread. Should you need more help on this, you can feel free to post back.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 61%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
@Unti, Sean Thanks for posting in our Q&A.
For this issue, if it is an iOS device, please try to remove the management profile in Settings > General > VPN & Device Management in this device. It will remove your devices from intune.
Or it is suggested to contact your old company administrator to wipe your device.
Hope it will help.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.