The Copilot iOS app fails against Conditional Access

Hi @Gerry Murphy

Thank you for posting this in Microsoft Q&A.

I understand that you are facing an issue with the Copilot iOS application failing against a Conditional Access policy.

It appears that the Copilot application is not listed in the approved applications for your organization.

To see which applications are listed in the approved apps, you can visit this link: https://learn.microsoft.com/en-us/entra/identity/conditional-access/concept-conditional-access-grant#require-approved-client-app.

Your administrator can add Copilot to the list of approved apps so that you can access it without any issues.

For more information, you can visit this link: https://learn.microsoft.com/en-us/entra/identity/conditional-access/policy-all-users-approved-app-or-app-protection#require-approved-client-apps-or-app-protection-policy-with-mobile-devices.

We recommend that administrators put this policy in report-only mode to determine the impact it will have on existing users. Once administrators are comfortable that the policies apply as intended, they can switch to "On" or stage the deployment by adding specific groups and excluding others.

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

Navya,

Thanks for looking at this, it seems that Copilot is not listed as an App. Our CA policy already has Require Approved App and Require App protection policy, see attached pic. I am thinking of removing Required client App and just have Require App protection policy, the iOS devices are BYOD.

It seems that Copilot has not been added as an App.

Thanks - Gerry