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WSUS Administration Console Unable to Connect to WSUS Server via Remote API

Joel Loutoumba 0 Reputation points
2024-11-14T10:59:30.21+00:00

After installing the WSUS role on a Windows Server 2019, SSL connection was configured using an ADCS to route traffic through HTTPS. However, loading errors are occurring in the "synchronization" section of the WSUS management console.

Here is a screenshot showing error 7032.

Error Message:

The WSUS administration console was unable to connect to the WSUS server through the remote API.

Please ensure that the Update Services, Internet Information Services (IIS), and SQL services are running on the server. If the issue persists, trying restarting IIS, SQL, and the Update Services.

Error Details:

System.Net.WebException -- The operation timed out.

Source:

System.Web.Services

Stack Trace:

at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) 
at Microsoft.UpdateServices.Internal.DatabaseAccess.ApiRemotingCompressionProxy.GetWebResponse(WebRequest webRequest) 
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) 
at Microsoft.UpdateServices.Internal.ApiRemoting.ExecuteSPSearchUpdates(String updateScopeXml, String preferredCulture, Int32 publicationState) 
at Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccessProxy.ExecuteSPSearchUpdates(String updateScopeXml, String preferredCulture, ExtendedPublicationState publicationState) 
at Microsoft.UpdateServices.Internal.BaseApi.Update.SearchUpdates(UpdateScope searchScope, ExtendedPublicationState publicationState, UpdateServer updateServer) 
at Microsoft.UpdateServices.UI.AdminApiAccess.UpdateManager.GetUpdates(ExtendedUpdateScope filter) 
at Microsoft.UpdateServices.UI.AdminApiAccess.WsusSynchronizationInfo.InitializeDerivedProperties() 
at Microsoft.UpdateServices.UI.SnapIn.Pages.SyncResultsListPage.GetSyncInfoRow(WsusSynchronizationInfo syncInfo) 
at Microsoft.UpdateServices.UI.SnapIn.Pages.SyncResultsListPage.GetListRows()
Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,810 questions
Internet Information Services
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
1,062 questions

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  1. Jing Zhou 7,430 Reputation points Microsoft Vendor
    2024-11-18T07:51:45.85+00:00

    Hello,

     

    Thank you for posting in Q&A forum.

    To further troubleshoot this issue, please kindly try below steps:

    1.Ensure that Update Services, IIS Services, and SQL services are running properly on the server. Restart the service if necessary.

    2.Check if there's any firewall settings that could block the necessary ports for WSUS communication.

    3.Try to clear WSUS cache and see if it helps.

    4.Check WSUS log for any additional error messages or insigts that might help identify the RCA.

     

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

     

    Best regards，

    Jill Zhou

     

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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