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I am trying to complete the module work with dynamics 365 leads when I click on active sandbox to open it was not opening can you please help me out? https://learn.microsoft.com/en-us/training/modules/manage-leads-dynamics-365-sales/5-working-with-leads
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 23%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
I have the same issue in the Lab - Import Exchange Rates. I can log in using the info in the "resources tab" but when I log in D365 it gives me no access because I don't have a license. Update 13.42 : Seems to work again.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 13%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Hi Ankit,Thank you for submitting your query on the Microsoft Q&A Platform.
We apologize for any inconvenience you may have encountered while attempting to access the sandbox environment.
Accessing the sandbox environment does not require any additional licensing. Please find the below steps.
Step 1: Please sign out from all active tabs within your current browser and clear the cache files. Afterwards, attempt to log in again using your learn ID credentials.
Step 2: Sign out from your current browser session and attempt to log in using an incognito or in-private browsing window.
Step 3: Utilize an alternative browser and attempt to log in once more.
Step 4: Test logging in with a new personal Outlook account within the learning path using a completely different browser.
Step 5: Attempt to access the sandbox environment using an alternate personal account to verify if the issue persists.
I have performed the above steps and am able to access the sandbox environment Please find the below reference screenshot.
If you are still facing any issue, please let us know in the comments. We are glad to help you.
If the information is helpful, please Accept Answer or Upvote so that it would be helpful to the other community members.
Hi Ankit,
Just checking in to see if you had a chance to see my previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.
If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.
Hi Ankit,
Just checking in to see if you had a chance to see my previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.
If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.