Share via

PC Network Adapter(s) Appears to Fail After Some Time

Big-Z-Man 0 Reputation points
2024-11-11T18:13:59.9833333+00:00

I have a client with a relatively new (few months old) Dell Precision 3460 running Win 11 PRO which is experiencing very odd network issues.

The computer has worked fine (connectivity wise) until a couple of weeks back. Now after reboot, the network connection dies after 10 to 90 minutes.

I updated the device to the latest Intel\Dell driver and then to the latest Intel driver. No impact. I added an ASUS AC-53 USB Wireless adapter, for testing, which also fails, but takes substantially more time (12-18 hrs)

I have run DISM Scannow, reset the Network via Windows Settings, and run a number of CMD line network reset commands. (netsh winhttp reset proxy, netsh winsock reset catalog, netsh int ip reset all, ipconfig /flushdns)

Dell was unable to run diagnostics with the failing LAN and now has replaced the board, so at this point it appears that there is some OS\Network corruption.

I have verified the router by switching ports between 2 computers and the problem stays on the problem machine, however, last night I took the machine from the client site to my LAN and can no longer replicate the issue, so...

Some other related odd behavior.

When I first looked at this, I was unable to Uninstall the Device from Device Manager. DNR exactly what the system responses were. Yesterday after replacing the board we were able to uninstall the device and the system re-installed it with a 2021 vintage (v.32 1219-LM) driver which also eventually failed.

Once the device fails, attempting to make a change hangs the dialog box (not the system) and it needs to be closed with Task Manager. Once this has happened, it can take 15 minutes for the computer to shut down, but after reboot the change (Disable\Enable or driver config setting) appears to have been performed.

I also notice that if I look at the device in Network Settings (from Control Panel) the device shows disconnected, but if I at the same time look at this from Device Manager it shows it's enabled and functioning.

The PC has a static IP set: 10.1.10.100, subnet mask: 255.255.255.0, gateway 10.1.10.1 and DNS of 10.1.10.1. The USB device is similarly set at 10.1.10.101. The router is a Netgear R7800 and I have also set a reservation for the device at the same IP.

We have an older (backup) Precision 3420 (Win 10 Pro) with same Ethernet adapter and nearly identical config running with no issues.

Dell has suggested reinstalling the OS, which may be where we go, but hoping that someone may have some other ideas about resetting the network stack.

I am generally technically competent and have no issues editing the registry etc.

Windows Network
Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
779 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
10,028 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jing Zhou 7,430 Reputation points Microsoft Vendor
    2024-11-14T02:02:06.0566667+00:00

    Hello,

     

    Thank you for posting in Q&A forum.

    Since the issue doesn't replicate at your LAN, it could be related to the setting in customer's environment.

    1.Check if there's any other device causing the interference.

    2.Before reinstalling the OS, please chek for windows updates which sometimes can fix the issue.

    3.Boo the machine in clean boot model and check if issue persists.

     

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

     

    Best regards，

    Jill Zhou

     

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    0 comments
  2. Big-Z-Man 0 Reputation points
    2024-11-17T01:31:56.2066667+00:00

    Once the device fails, attempting to make a change hangs the dialog box (not the system) and it needs to be closed with Task Manager. Once this has happened, it can take 15 minutes for the computer to shut down, but after reboot the change (Disable\Enable or driver config setting) appears to have been performed. I also notice that if I look at the device in Network Settings (from Control Panel) the device shows disconnected, but if I at the same time look at this from Device Manager it shows it's enabled and functioning.

    What I am trying to wrap my head around is the PCs behavior after loosing it's connection. I have never seen one that behaved like this.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.