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I have been informed by some clients of an issue when using the book with me link.
They are booking a meeting slot, then being told to verify email. When doing this on a phone, they are having to leave the booking to verify, then return to the booking after by which time it is timed out.
Can anyone tell me why this is required, and how to turn it off? I have had a look around the settings and cannot seem to locate anything to do with it myself - as a non techie :)
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Do you know if this email is the "code verification"-email, an email containing a one-time password to create the booking? Or can you paste an anonymized version of the content here?
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Hello, @Ashley Loxley,
Thanks for choosing Microsoft Q&A platform.
Since we have specific dedicated team (https://techcommunity.microsoft.com/category/microsoftbookings/discussions/microsoftbookings) ,which is specializing to handling Microsoft Bookings related scenario. So, we would recommend you to kindly post your query to this mentioned dedicated support team to get further assistant and particular information. They will further assist you about your mentioned concern.
Thanks for your understanding! Your patience and cooperation will be highly appreciated.
Best Wishes,
Alex Zhang
Hello, @Ashley Loxley,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
Best Wishes,
Alex Zhang
Hi Alex, following the advice seen here I have tried to find the setting to turn off the email verification code (button which comes up under name, email and notes request to make a booking. I cannot locate this though.
Apologies for the delay - hectic week.
Hello, @Ashley Loxley,Thank you for your prompt reply.
Given that this case has been posted for some time now, I would like to ask if you have resolved your issue through the Microsoft platform mentioned above.
If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark the useful information as answer, this will be easy for other community members to find the useful one.
Best Wishes,
Alex Zhang
If it is the one-time password mail that is being sent. You can turn that requirement off by navigating to your Booking page -> Business page access control, and then unchecking the box marked in the image below.
Hello, @Ashley Loxley,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
Best Wishes,
Alex Zhang
Hello, @Ashley Loxley,
Just checking in to see if above information was helpful, if the issue has been resolved, please mark the helpful replies as answers.
Best Wishes,
Alex Zhang