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Help : Erreur de compte. Nous ne pouvons accéder à votre compte pour l'instant ...

Jean-Maurice Boisaubert 0 Reputation points
2024-11-06T18:43:32.06+00:00

Bonjour, depuis quelques jours j'ai l'erreur suivante dans les produits Office (Excel, Word, ...), version Microsoft Office Professionnel 2021 : "Erreur de compte. Nous ne pouvons pas accéder à votre compte pour l'instant. Pour corriger ce problème, reconnectez-vous" .

Bien que j'arrive à me connecter, j'ai toujours la même erreur qui s'affiche. Par conséquent, je ne peux télécharger et utiliser des compléments.

J'ai tenté de vider le cache Office, de réparer l'installation Office mais aucune de ces solutions n'a résolu le problème.

Avez-vous une solution?

Merci

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pour votre retour et votre support.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jiajing Hua-MFST 11,360 Reputation points Microsoft Vendor
    2024-11-07T06:42:41.3733333+00:00

    Hi @Jean-Maurice Boisaubert

    I suggest you try following steps to have a check:

    • Sign out your account from Office apps.
    • Search and open Credential Manager, go to Windows Credentials > Generic Credentials > remove credentials which is related Microsoft 365 and OneDrive.
    • Search and open Registry Editor, locate to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities, remove all identities under the Identities registry entry. (Before you modify it, you may back up the registry for restoration in case problems occur. )
    • Reopen one Office app, sign your account back for a check.

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