HTML Email Styles Not Applied When Sending to Gmail Using Exchange 2016

Shmuel Kroizer 0

I am experiencing an issue when sending HTML emails to Gmail using Exchange 2016 (Build 15.1).
The styles defined in the HTML body are not being applied to the email received.
However, when I use Exchange 2019 (Build 15.2), the styles are correctly applied in Gmail.

Mengying Li (Shanghai Wicresoft Co Ltd) 315 Reputation points Microsoft Vendor

2024-11-07T09:12:14.5333333+00:00
Hi, @ Shmuel Kroizer

Thank you for posting your question in the Microsoft Q&A forum.

According to your description, you encountered a problem that the defined styles are not displayed when sending HTML emails to Gmail using Exchange 2016 (build 15.1). In order to better find the cause of the problem, can you provide the following information:

What is the protocol type used by the mailbox currently configured and used in Outlook?

When you edit the email, did you select "Compose message in HTML format"?

If you try to send a message to another type of mailbox, will the defined styles be displayed?

In addition, the exchange server currently has the latest version 15.02.1544.004. You can use the latest version to prevent compatibility issues with older versions and other different mail applications.

If you have any questions, please feel free to contact me.

Best,

Jeanne
Mengying Li (Shanghai Wicresoft Co Ltd) 315 Reputation points Microsoft Vendor

2024-11-15T08:14:31.87+00:00

Hi, @ Shmuel Kroizer

I just checked the status of this post and am not sure if your issue has been resolved. If you have additional questions, please comment here, I look forward to hearing from you and will be happy to provide additional support. If the above information helps answer this question, you can click "Accept Answer" to help other members of the Microsoft Q&A community who are experiencing similar issues and are looking for solutions. Thank you very much.
Mengying Li (Shanghai Wicresoft Co Ltd) 315 Reputation points Microsoft Vendor

2024-11-20T09:35:24.6133333+00:00

Hi, @ Shmuel Kroizer

I just checked the status of this post and found that you haven't responded for a long time. I would like to know if your problem has been solved. If it has been solved, I hope you can click the "Accept Answer" button on the answer to receive a helpful reply. This will help other users in the forum with similar problems to find solutions to their problems under this answer. Thank you very much for your understanding and improvement of the forum environment!

1 answer

Neuvi Jiang 1,460 Reputation points Microsoft Vendor

2024-11-07T07:00:22.2333333+00:00

Hi Shmuel Kroizer,

Thank you for posting in the Q&A Forums.

Use inline CSS:

Try to avoid using external style sheets or inline CSS styles.

Apply CSS styles directly to HTML elements using inline styles.

Simplify HTML and CSS:

Use simple HTML structures and CSS styles.

Avoid complex layouts and advanced CSS features that may not be supported by all email clients.

Test emails:

Test your emails using different email clients and devices before sending them.

Make sure the email displays and renders properly in all environments.

Provide a plain text version:

Provide a plain text version of HTML emails in case some email clients are unable to display the HTML version correctly.

Update the Exchange server:

If possible, consider updating Exchange 2016 to a higher version (e.g., Exchange 2019) to improve the processing and compatibility of HTML emails.

Contact Gmail Support:

If the issue persists, contact the Gmail support team for assistance.

Provide detailed information about the content and style of the email so they can better understand the issue and provide a solution.

Best regards

NeuviJ

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