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Hello,
My team is having trouble onboarding Microsoft Defender for Endpoint because the Advanced Threat Protection Service won't start. It looks like the SENSE service is also not starting and is stuck in START_PENDING. I tried rebooting the device and updating the machine, but it did not work. Do you have any other suggestions? The SENSE service is also not showing up in the Services inventory.
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Hello @Trent Nolin,
Just checking in to see if the below answer provided by @Pauline Mbabu helped.
If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
I haven't tested it yet but I should have time to test it early next week.
Hello @Trent Nolin,
Thank you for your response and for providing an update. Please perform the test when you have some free time and let us know if you need any additional information.
Thanks,
Raja Pothuraju.
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Hello @Trent Nolin ,
Thank you for your question.
I can see that you have already tried the steps provided on this troubleshooting guide doc and the error is persistent. https://learn.microsoft.com/en-us/defender-endpoint/troubleshoot-onboarding.
You can attempt these steps below to Help resolve the issue:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\SysprepStatus
HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\SysprepStatus "GeneralizationState" DWORD value to 7"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State ImageState to “IMAGE_STATE_COMPLETE”
Also, the State information is saved in %WINDIR%\Setup\State\State.ini
If the registry change (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State) is not persistent, then try changing the machine state in State.ini file and test.
With the above changes, reboot the machine and ensure test.
I hope this helps to resolve your issue.
If you find the answer above helpful, please Accept the answer to help anyone in the community who might have a similar question to quickly find the solution.