Unable to remove uninstall the SCOM agent

Question

Hi All,,

We are trying to upgrade old SCOM agent version to new agent version. but we are unsuccessful.

Also we are not able to uninstall or remove the agent also.

I have attached the error we are receiving while upgrading the agent.

Can anybody suggest how we can remove the existing SCOM agent forcibility from SCOM 2019.

Regards,

Ravi Shankar

User's image

Answer

Hi Ravi,

where did you get the new version from? To be sure that you have proper version, please make sure you get the file from your management server, from the following location:

C:\Program Files\Microsoft System Center\Operations Manager\Server\AgentManagement\amd64

The file should be called MOMagent.msi.

Now to the second part - the upgrade. The main problem that you need to check for is why you are unable to install the agent. Exactly because there is a problem with the uninstall, you are also not able to upgrade. The upgrade process basically uninstalls the old version and instals the new one afterwards.

Has your agent been installed with SCCM? If so, please look at this:

https://learn.microsoft.com/en-us/answers/questions/1476027/unable-to-remove-scom-agent-version-8-0-13053-0

or you can try a force remove as per the guide of AlexZhu here:

https://learn.microsoft.com/en-us/answers/questions/1377461/cant-repair-install-or-uninstall-scom-agent-on-one

Please let me know how it looks. Thanks.

Regards,

Stoyan

Share via

Unable to remove uninstall the SCOM agent

1 answer

Your answer