Solidwork PDM View set up issue with intune

Question

Solidwork PDM View set up issue with intune

Michael Hurley 0

We currently have a large number of users running solidworks pdm viewer installed at the C: level.

When trying to run the installer on a newer machine with intune it prevents installing at the C: level and requires an additional folder layer to be created first, this then prevents document sharing between the new machines and existing users as the file paths will be different.

Tried:

Running set up as the user - this asks for admin credentials

Running the set-up program as admin - doing this won't find the required PDM server and gets hung on asking for pdm username passed.

tried elevating C: write privileges to the user with no change.

Tried logging into the machine as admin and deployed which also could not find the PDM server.

Any tricks to allow the user to deploy at C level?

3 answers

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Answer 1

Crystal-MSFT 54,181 Microsoft External Staff

@Michael Hurley, Thanks for posting in Q&A. From your description, it seems the installation needs admin permission. But when it run as admin it can't find the PDM server and hang on asking for user credential. If so, it means the command you tried can't silently install the application.

In Fact, to deploy the app via Intune win32, the app needs to support silent install. For silent install, this is designed by app developer. You can contact Solidwork support to confirm if it supports to install silently and get the silent install command. After that, we can consider deploying via Intune.

Hope the above information can help.

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Michael Hurley 0 Reputation points

2024-10-22T05:17:36.39+00:00

Thank you for the response, we are not trying to silent deploy this at an IT team layer, this is being installed on the users machine by the user.
The "run as admin" is done on the users machine with the IT Team imputing admin credentials when asked.
Crystal-MSFT 54,181 Reputation points Microsoft External Staff

2024-10-22T06:04:07.74+00:00

@Michael Hurley, Thanks for the reply. From your description, it seems the issue comes when the application is installed manually on user device using admin credential. If there's still any misunderstanding, feel free to let us know.

If so, I think the issue is still on application side. You need to contact Solidwork support to find the detailed steps to install this app to see if any additional configuration needed. Confirm with them if they have logs recorded to troubleshoot when PDM server can't be found.

Answer 2

Liam Jordan SANTOS 0

You should have the CVS files to be able to launch silent install. To process you have to launch in CMD : "ViewSetup.exe /a" for configuring your settings, it will save a .CVS files. And for import silently : "ViewSetup.exe SWPDMVault.cvs /q". Reference: https://help.solidworks.com/2020/english/EnterprisePDM/admin/c_scripting_file_vault_view_setup.htm

Answer 3

Paul 0

I don't have an answer but in our environment we have the issue sporadically. Some computers imaged with Autopilot allow the View Setup configuration and find the PDM server, others do not. I just had another machine fail the PDM install but after using freshstart (wiping user data) I was able to configure PDM. Another odd thing is the server login prompt no longer occurs as it did with an MECM imaged machine.

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Solidwork PDM View set up issue with intune

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