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System Center Service Manager 2019 Management server Failed to install Update rollup 4

II Gamal 1 Reputation point
2024-10-18T17:54:24.6+00:00

Error.log

Screenshot 2024-10-16 182319.png

permission Checked for user who install update

sql instance on local host

update installed successfully on Datawarehouse server.

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
237 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,023 questions
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  1. XinGuo-MSFT 19,231 Reputation points
    2024-10-21T09:06:15.1166667+00:00

    Hi,

    It sounds like you're encountering an issue with installing Update Rollup 4 for System Center Service Manager 2019 on your management server.

    Before you apply this update, follow these steps:

    https://support.microsoft.com/en-us/topic/update-rollup-4-for-system-center-service-manager-2019-40b7cdf9-2ba9-4ab0-85bf-796007cde88f

    MSI (s) (68:BC) [18:21:06:280]: Product: Microsoft System Center Service Manager - Update 'Hotfix for Microsoft System Center Service Manager (KB5013428)' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\svcmgrservice\AppData\Local\Temp\SCSM2019_CU_KB5013428_amd64_10.19.1035.137.msp.6.log.

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