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Hi,
We are seeing some issues lately with device enrolment on Android with the wizard getting stuck at installing required apps, even with one app (Intune). I've seen a few posts at the start of the year where this issue also persisted which suggested it was a Google issue, which would seem true here as the issue occurs across multiple tenants.
So far we've tried:
Intune does create a device entry for the device despite not reaching the home screen, with configuration policies showing as successfully applied. Registering the device with Entra is more temperamental though.
As mentioned, Dedicated enrolment is our primary method. We did see that a previously enrolled device did successfully enrol when using Fully Managed but this doesn't help us.
A new device that had never been enrolled before did enrol successfully and quickly but have yet to try it again.
We are using Samsung devices running Android 14.
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@Ethan Chalmers, Thanks for posting in Q&A. From your description, I know multiple tenants have issue to install apps when do Android dedicated enrollment. After researching, I find there's a new setting "Allow access to all apps in Google Play store", please set it to allow to see if apps can be installed.
However, if the issue still persists, please collect the following issue to clarify:
Please try the above suggestion and if there's any update, feel free to let us know.
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One of the same issue with me everything configuration in intune for dedicated shared device is reaching to device as expected, device are getting Enrolled after Enrollment, intune portal not reporting manage apps under device>manage apps. I did lots of testing old created enrollment profile is working fine issue with newly created profile.
@Sanjeev Kumar, Thanks for the reply. It seems the managed apps not showing for new enrollment profile. Could you confirm if we set the setting in my previous post? If the result will be different?
No positive result
@Sanjeev Kumar, Thanks for the reply. To check why the app stuck in installing, it needs log analysis. Meanwhile, for the managed app report, if the apps are installed but not showing, it needs to check in the background. Here, please open case to look into the issue to get more help.
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding.