Windows 365 Cloud PC managing from Intune got broken with device health check ErrorVMAgentUnavailable

Aslan 0 Reputation points
2024-10-10T22:14:53.6433333+00:00

We are using Windows 365 Cloud PC from Intune.

Home | Devices | Windows 365

Most of Cloud PC are throwing error unavailable under connectivity status in Performance Tab.

Upon checking report Device health check fails with ErrorVMAgentUnavailable

On working cloud pc machine i don't see any vm agent is installed.

Non-working machines we are unable to connect until unless we restore from the last point.

Please suggest on the above error

Windows 365 Enterprise
Not Monitored
Not Monitored
Tag not monitored by Microsoft.
39,969 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Crystal-MSFT 49,861 Reputation points Microsoft Vendor
    2024-10-11T02:41:09.6933333+00:00

    @Aslan, Thanks for posting in Q&A. From your description, I know the status is Unavailable which means there is a problem with the Cloud PC's connection due to malfunctioning components.

    https://learn.microsoft.com/en-us/windows-365/enterprise/health-checks-connectivity#connectivity-health-checks

    For ErrorVMAgentUnavailable, it means AVD agent is blocked communicating to RD gateway. Please check if any third-party app installed on the cloud PC may affect this.

    Meanwhile, please also check proxy settings for all http requests to see if it works well.

    However, if the issue still persists, please open case to collect logs to do investigate on it.

    https://learn.microsoft.com/en-us/windows-365/enterprise/troubleshooting#contact-helpsupport

    Hope the above information can help.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.