Share via

USB COM port issues

ACF&S 0 Reputation points
2024-10-07T19:10:14.3866667+00:00

I am trying to connect my laptop to a fire alarm panel for work. The fire alarm panel uses a microusb port which is connecting to a usb port on my new laptop.

The software that is required uses the term Serial and then has a drop down box which shows avaliable COM ports. I was expecting the USB to be one of these COMports but it isn't.

The COMports that are avaliable seem to dissapear when I turn the bluetooth off, so currently just seem to be bluetooth connections.

How do I get the devices that are attached to a USB port on the laptop as one of the COMport options on these software packages in order to communicate with the panels?

Windows 10 Compatibility
Windows 10 Compatibility
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Compatibility: The extent to which hardware or software adheres to an accepted standard.
481 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Yanhong Liu 13,185 Reputation points Microsoft Vendor
    2024-10-09T05:51:37.57+00:00

    Hello,

    If this issue is caused by the operating system. You can try to set up the environment on a new laptop and see if it works. Then we can consider resetting the laptop to reset some settings to fix it.

    If not, we need to check the machine and software to see if there is a setting we missed here.

    Best regards

    Yanhong

    =====================================

    If the answer is helpful, please click "Accept answer" and upvote it

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.