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Some of my subfolders are not showing the emails

Lynn Sanders 25 Reputation points
2024-10-02T08:13:35.7766667+00:00

Some of my subfolders are not showing the emails after creating a rule.

I can highlight the fold and type for example invoices and they show in that folder.

They show on my POP/SMTP folders but not on my IMAP folders from a different email address.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. SokiGuo-MSFT 27,571 Reputation points Microsoft Vendor
    2024-10-03T07:17:51.4+00:00

    Hi @Lynn Sanders

    Glad to hear this issue has been resolved!

    Thanks for the sharing.

    However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

    So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

    [Some of my subfolders are not showing the emails]

    Issue: Once the rules are created, they appear on my POP/SMTP folder, but not in the IMAP folder from different email addresses.

    Solution: I have finally done it, I just had to change the view in outlook by clearing the existing settings :)

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. SokiGuo-MSFT 27,571 Reputation points Microsoft Vendor
    2024-10-03T06:47:20.2266667+00:00

    Hi @Lynn Sanders

    It sounds like you're experiencing an issue with your email subfolders not displaying emails correctly after creating a rule. This issue seems to be specific to your IMAP folders, while your POP/SMTP folders are working fine.

    Here are a few steps you can try to resolve this issue:

    1. Check the Rule Settings: Ensure that the rule you created is correctly configured to move emails to the desired subfolder. Sometimes, a small mistake in the rule settings can cause emails to be misplaced.
    2. Update Folder View: Sometimes, the folder view might not update automatically. Try refreshing the folder or switching between folders to see if the emails appear.
    3. Recreate the Rule: If the rule is not working as expected, try deleting it and creating a new one. This can sometimes resolve any underlying issues with the rule.
    4. Email Client Settings: Verify that your email client settings are correctly configured for IMAP. Sometimes, incorrect settings can cause issues with displaying emails.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
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  2. Lynn Sanders 25 Reputation points
    2024-10-03T07:11:57.69+00:00

    I have finally done it, I just had to change the view in outlook by clearing the existing settings :)

    1 person found this answer helpful.

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