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I upgraded from Office 2016 to Microsoft Office Home & Business 2021. I uninstalled 2016, then installed 2021. everything worked for a couple of weeks. Now, when I start outlook 2021, I get prompted for my login credentials for each of my hotmail and outlook accounts. (Enter yhour user name and password for the following server) Everything looks good, so I click "OK", but it fails to connect to the mail server. "reported error (0x800CCC92) email server rejected your login", "ERR Logon failure unknown user name or bad password". I can logon to the web mail with the same credentials without any problem - user name and password are accepted with out any problems. Is this related to the "modern auth" that just went into affect? The is the reason I bought 2021 was to alleviate this issue.
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Richard - I too am on 2021 and am experiencing the same issue which just recently arose. Same error code and same easy access to my email via Outlook.com using the same password. Very frustrating.
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Hi @Richard DelGrosso ,
Welcome to our forum!
Looks like your case is related to this official article: Outlook and other apps are unable to connect to Outlook.com when using Basic authentication.
Outlook supports OAuth in all current Microsoft 365 subscription SKUs and Outlook 2021 LTSC (any SKU with build 11601.10000 or higher) when connecting directly as Outlook.com. If your Outlook is configured to connect to Outlook.com using POP or IMAP, OAuth is not supported. This means that when Basic authentication is fully deprecated, it will no longer connect.
If it is your issue, please try the suggested options to use OAuth to connect your Outlook.com account in Outlook client.
Hope to help you!
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Hi, Christy.
Thanks for your reply. However, I have already read that article and quite a few more. I chose to go with option #2. It is the reason that I purchased Microsoft Office Home & Business 2021. According to what I read on line, version 2021 supported OAuth, as well as POP/SMTP and ".pst" files. My current Outlook 2021 is "Version 2409 , Build 18025.20104, which exceeds the minimum build required as specified in the article you reference above. The reason I went with the desktop version of Outlook, is that I have over 20 years of both personal and work related ".pst" files that I need to be able to search through. According to Microsoft, support for ".pst" files in New Outlook and 365 is planned, but no delivery date is specified (possibly end of this year). So, 2021 was my only option.
Thanks,
Rich
Hi @Richard DelGrosso ,
Thanks for your reply!
As i know:
Outlook supports Modern Authentication in all current Microsoft 365 subscription SKUs and Outlook 2021 LTSC (any SKU with build 11601.10000 or higher) when connecting directly as Outlook.com. If your Outlook is configured to connect to Outlook.com using POP or IMAP, Modern Authentication is not supported.
If you are configuring your Hotmail account as POP/IMAP, please try to create a new Outlook Desktop profile (Control Panel>Mail>Show Profiles>add) and then add your Outlook.com account using automatic account configuration.
More information: Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps.
.....
Christy - I too am experiencing the same issues as Rich. I am using Outlook 2021 Ver 2409, Build 18025-20104.
I am writing as I am confused by Rich's reply indicating he went with Option 2. I do not intend to install a fresh copy but wish to instead upgrade the security on my existing software. It seems that I need to create a new profile and then input my Outlook email address and Microsoft password.
Like Rich, my existing PST file houses years of communications which I wish to preserve. If I am on the right track and create a new profile, how do I link the existing PST to the new Profile.
Please let me know whether I am understanding your guideance correctly and how I should link the existing PST to the new profile.
Thanks for your help.
Hi, Christy.
Thanks for the reply. However, I already read that article and many more. Since I have over 20 years of personal and business ".pst" files that I must be able to search and mine data from. I decided to go with option 2 listed above and purchased Microsoft Office Home & Business 2021. The main reason for doing this is because New Outlook and 365 do not support POP/SMTP and ".pst" files. At least not yet, maybe by the end of the year, but I could not find a specific time table. From what I read and what is stated in the support article you cite, 2021 does support OAuth, POP/SMTP and ".pst" files. But, now that I have upgraded, Outlook 2021 desktop client cannot authenticate with the Microsoft mail servers for hotmail.com and outlook.com. All of my other email accounts work, including Google email, AT&T email and Spectrum email. I am at a loss as to what to do next.
Thanks,
Rich
Hi, Christy.
Sorry, this is a long one.
Ok, so now I am thoroughly confused. In the document you cite, one paragraph below the quote you show (Option 1 in this doc, Option 2 in the previously cited doc):
Option 1: Get a newer Outlook email app which supports Modern Authentication
If your Outlook client does not support Modern Authentication, you will need to upgrade to the latest version and then setup using Outlook.com Sync. You can either purchase a new Outlook License, use the Outlook that is included in your Microsoft 365 subscription, or download Outlook for Windows for free.
Purchasing a new Outlook license is exactly what I did. Are you saying that my extremely old (Pre-Microsoft's purchase of Hotmail) hotmail.com addresses will work with 2021 OAUTH POP/SMTP and ".pst" files, but my newer outlook.com email addresses will not work?? Totally confused.
For both hotmail.com and outlook.com, I am using the same Microsoft mail servers:
POP3 incoming - outlook.office365.om, Port 995
SMTP Outgoing - smtp.office365.com, Port 587
Encrypted connection is - STARTTLS
If the client provides the user name/passwd and security required, how can the same servers distinguish between hotmail.com and outlook.com having OAUTH capability? That capability should come from the client, not the ".com" The servers should just receive the request, check credentials and if they are good, let you have access. You appear to be saying that your servers will accept OAUTH (POP/SMTP) for hotmail.com, but the outlook.com OAUTH (POP/SMTP) is not accepted. I'm afraid that I just don't understand this. If this is true, then I wasted $250 upgrading to 2021 for nothing. In order to get access to my ".pst" files, I will have to purchase third party software, go with a non-Microsoft client (i.e. Thunderbird) and/or convert all my ".pst" files to a new format even to get them into the New Outlook, plus uploading all of my email files to the MS cloud. This makes no sense to me. Oh, and by the way, I could still have access to my old ".pst" files if I could run 2 versions of Outlook on the same computer, but Microsoft doesn't allow that.
And, what does Outlook.com Sync get me? I don't care if I can read my email on my phone/ tablet or another computer. That is not my intent. I want copies of my email on my local computer. Paranoid, maybe a little. I have spent over 30 years as a Unix, Linux, Microsoft, Oracle systems administrator. I want my email local where I can control backups and storage. Unless something has changed, Microsoft does not guarantee that your email is secure and recoverable on its servers. Microsoft offers free email, it does not offer email security of any kind, nor is there any guarantee of any type of recovery in case of a catastrophe or accidental deletion of an email. On the other hand, I have multiple backup copies of my ".pst" files, in multiple physical locations. I can recover accidentally deleted emails to within a 24 hour time frame. If my house blows up, or my raid array gets stolen or destroyed, I can still restore my critical files without any worry.
So, how do I configure Outlook in Microsoft Office Home & Business 2021 to work as it should (and is stated in several MS articles, that 2021 will) with both hotmail.com, outlook.com, POP/SMTP and ".pst" files?
Regards, Rich