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OUTLOOK AND TEAMS -Delegate Not Receiving Correct Calendar Invites from Outlook

IniobongNkanga-8038 631 Reputation points
2024-10-01T17:42:40.91+00:00

Hello

Please i need your help on this issue.

One of our User Laura is given full permissions to user Mart mailbox and calendar, including delegate permissions.

When a calendar invite is sent to user Mart. The user Laura receives an email that does not indicate the invite is intended for Mart, and therefore it is confusing to her which account is actually getting the calendar invite.

I tested this with another account on the tenant and the other account does not have this issue - it seems to be specific to this manager and delegate.

WE also did some testing we found the following:

1.. If Matt adds a test user as a delegate to his calendar, and I send an invite to matt, the  test user does see the 'Received for Matt' message.

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2.. On the same invite, Laura does not see this message. 

3.. If I add Laura as a delegate to the test user's calendar, and send an invite to the test user, Laura still does not see the 'Received for test user' message

  1. It doesn't matter whether Laura is using Outlook Classic, New Outlook, or OWA.

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  1. SokiGuo-MSFT 27,571 Reputation points Microsoft Vendor
    2024-10-02T08:21:30.0033333+00:00

    Hi @IniobongNkanga-8038

    Welcome to our forum!

    Based on your description, it seems that there is confusion on the part of the agent receiving the mail. Check the settings from the following perspectives:

    1. Check the proxy settings to see if the two users who received the wrong email also have a proxy relationship.
    2. Check if there is a calendar sharing or authorization setting.
    3. Check your email settings to make sure your calendar invitation notifications are set up correctly. It could be a setting that is causing the difference.
    4. Check if there are any Outlook rules that affect the way the meeting invitation is displayed.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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