Share via

Onedrive account login email changed and I need to use new one one, how do I transfer credentials?

Michael Mauer 0 Reputation points
2024-10-01T15:07:45.33+00:00

Greetings,

I was using Onedrive on my laptop under an email that was used for Office 365. The email was changed due to other account conflicts, but the Office 365 account was active. I inadvertently expired in August, but I renewed it under the new email. I now can't access those files on my machine as it says I need to update my credentials. Should I just log out of the old email on onedrive and log back in with the correct credentials to get access to my drive files? Will they transfer over? I can't lose this data.

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,252 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emi Zhang-MSFT 24,986 Reputation points Microsoft Vendor
    2024-10-02T07:03:06.7233333+00:00

    Hi，

    About the Microsoft account problem, I suggest you contact Microsoft Customer Service:

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.