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Custom Forms do not sync in Outlook with O365

Celia Trullà 0 Reputation points
2024-09-30T12:03:46.1166667+00:00

Hello,

In my company, we use the Developer Tool to create custom forms for Contacts and Tasks, which generate new pages in the contact items within Outlook. We use these custom fields to keep our contacts updated, filter them, and perform various other tasks. These items are saved in Outlook as IPM.Contact.[custom_name] in the "Custom Forms Library" folder.

The issue we're encountering is that, although our contacts are stored in our contact list, when they call us through Teams, the contacts do not synchronize, so we are unable to identify the caller. Additionally, when we use Outlook Web, we cannot see any contacts that were not created using the default Contact or Task items in Outlook. Any items created with the Developer Tool do not synchronize.

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We suspect that the problem might be related to one of the Exchange connectors, which could be configured to only synchronize contacts that use the default M365 form. However, we are unsure how to modify this setting.

 

Thank you!

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  1. SokiGuo-MSFT 27,571 Reputation points Microsoft Vendor
    2024-10-01T07:11:40.03+00:00

    Hi @Celia Trullà

    Welcome to our forum!

    Looks like the issue is more related to your Outlook development, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. The following is for informational purposes only.

    Based on my search, this one might be helpful to you. User's image

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