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Windows Update - Feature Updates Not Detected

J.P. Lesser 0 Reputation points
2024-09-27T15:48:54.79+00:00

I am supporting a client who we recently onboarded. Previously, the client was using Microsoft Intune to manage Feature and Quality Updates using rings. However, we have an internal RMM Tool to manage patching and updates.

There are a few devices which are still running Windows 10 21H2. The problem is the devices themselves do not recognize the need to update to Windows 10 22H2. I have confirmed this is not an issue with our RMM Tool as this tool relies on what Windows Update sees the computer needs and then applies it. When I manually run Windows Update, the computer does not show 22H2 Update available.

My Question is what is left behind on the computer from Intune which may be impacting this? Client has not had on-prem AD for years so there shouldnt be ay GPO settings as these are mostly new computers which were deployed post On-Prem AD but were previously managed by Intune

I have deleted items such as: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate] "DeferFeatureUpdates"=dword:00000001 "DeferQualityUpdates"=dword:00000001 "DeferFeatureUpdatesPeriodInDays"=dword:0000016d "DeferQualityUpdatesPeriodInDays"=dword:00000007

I have also added: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate /f /v TargetReleaseVersion /t REG_DWORD /d 1 reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate /f /v TargetReleaseVersionInfo /t REG_SZ /d 22H2 reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate /f /v ProductVersion /t REG_SZ /d "Windows 10"

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Microsoft Intune Updates
Microsoft Intune Updates
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. Crystal-MSFT 48,581 Reputation points Microsoft Vendor
    2024-09-30T02:11:26.6233333+00:00

    @J.P. Lesser, Thanks for posting in Q&A. After deploying update ring policy via Intune, we can follow the steps in the following link to confirm if the policy settings are applied on the device side.

    https://techcommunity.microsoft.com/t5/intune-customer-success/support-tip-troubleshooting-windows-10-update-ring-policies/ba-p/714046

    Meanwhile, for the registry key, it seems is GPO related. When it is set. it will win over the setting in Intune. So please remove these registry kyes and only use Intune to deploy.

    However, if the registry key under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\Update. is already changed on device side after we deploy the policy via Intune, but it is still not working. Then the issue can be on windows side, you can contact windows support to look into related logs to troubleshoot the issue.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope the above information can help.

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