Chat history issue in azure AI chatbot

Dezső Kántor 0

I deployed a basic chatbot using Azure AI Studio. I clicked the option to save chat history, but every time I refresh the browser, the bot's answers disappear, and only the questions remain. What could cause this behavior? It's just a test bot, and I'm using the App Service free tier

1 answer

AshokPeddakotla-MSFT 35,091 Reputation points

2024-09-26T11:14:37.7833333+00:00

Dezső Kántor Greetings & Welcome to Microsoft Q&A forum!

I deployed a basic chatbot using Azure AI Studio. I clicked the option to save chat history, but every time I refresh the browser, the bot's answers disappear, and only the questions remain. What could cause this behavior? It's just a test bot, and I'm using the App Service free tier

I understand that you are testing the functionality and with every refresh history is removed.

Since you are using free trial, there could be a possibility that this is not working. The free tier has certain limitations, including a limit on the amount of storage available for your app.

Can you try deploying your webapp to basic or standard tier and see if that solves the issue?

Are you able to see the chat history button?

Also, add UI_SHOW_CHAT_HISTORY_BUTTON in the environmental variables to True in your app settings.

Note that, chat history of your bot is stored in Azure Cosmos DB. When you deploy the web app, a Cosmos DB resource gets created which helps keep track of the conversation history. . Please ensure that the deployed web application has the correct Azure Cosmos DB account information under "App Settings". All connection information for Azure Cosmos DB and Azure Open AI is injected as environment variables in the Azure App Service instance at deployment time. See below for more details.

Please see the similar issue which has been addressed earlier.

Also, see Deploy an Enterprise Chat web app for more information.

Do let me know if that helps or have any other queries.

If the response helped, please do click Accept Answer and Yes for was this answer helpful.

Doing so would help other community members with similar issue identify the solution. I highly appreciate your contribution to the community.
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Dezső Kántor 0 Reputation points

2024-09-26T11:43:12.24+00:00

Hi, thank you for your suggestions. I can see the History button and my questions, but every bot answer has disappeared. I will try to update the plan and see whether it changes the behavior.

Dezső Kántor 0 Reputation points

2024-09-26T11:49:56.85+00:00

I have changed the plan to B1, but the behavior is still the same. After I refresh the browser window, the answers disappear. I have also checked the environmental variables, and none are missing.

Dezső Kántor 0 Reputation points

2024-09-26T11:50:37.0133333+00:00

I have changed the plan to B1, but the behavior is still the same. After I refresh the browser window, the answers disappear. I have also checked the environmental variables, and none are missing.

AshokPeddakotla-MSFT 35,091 Reputation points

2024-09-26T11:55:22.05+00:00

Sure, thanks for confirming, I will check from my end update you. Appreciate your time and patience.

Dezső Kántor 0 Reputation points

2024-09-26T12:07:48.2366667+00:00

The problem still occures. The chat window dont show any bot answers:

I have checked the Cosmosdb and i see this:

{ "id": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxx", "type": "message", "userId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxx", "createdAt": "2024-09-26T11:44:59.321660", "updatedAt": "2024-09-26T11:44:59.321689", "conversationId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx", "role": "user", "content": "how can i write effective python scripts?", "_rid": "Y7swAJcuv0ZfAAAAAAAAAA==", "_self": "dbs/Y7swAA==/c/Y7swAJcuv0ZfAAAAAAAAAA==/", "_etag": "\"9a00-66f5493b0000\"", "_attachments": "attachments/", "_ts": 1727351099 }

The answer is missing.

I hope these infos help you finding the answer.

Dezső Kántor 0 Reputation points

2024-09-26T12:10:44.4333333+00:00

Sry for the duplicated answers, but there is a significant delay on this site.

AshokPeddakotla-MSFT 35,091 Reputation points

2024-09-30T04:44:45.2833333+00:00

Dezső Kántor Please see private message.

Dezső Kántor 0 Reputation points

2024-10-01T07:25:58.5+00:00

I can't see your message because it won't load

AshokPeddakotla-MSFT 35,091 Reputation points

2024-10-01T10:20:48.0266667+00:00

Dezső Kántor I tried and unable to reproduce the issue.

Can you try clearing your browser cookies and cache?

Also, one thing you could try is to deploy in incognito mode and see if that solves.

Dezső Kántor 0 Reputation points

2024-10-01T10:56:21.3066667+00:00

Which issue do you mean, the private message or the chatbot history issue?
I have tried clearing the cookies, using incognito mode, and trying new browsers, but none of them work in either case.

AshokPeddakotla-MSFT 35,091 Reputation points

2024-10-03T05:17:09.1033333+00:00

I was talking about the chatbot. For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt? If you do not have access to a support plan, do let me know.

Dezső Kántor 0 Reputation points

2024-10-03T09:29:30.2+00:00

I am unable to submit a support request because I cannot move forward from this point.

AshokPeddakotla-MSFT 35,091 Reputation points

2024-10-07T02:07:13.4633333+00:00

Dezső Kántor Got it. Please reach out to your service provider to open a support ticket on your behalf.

For more details, refer to Report a service problem on behalf of a customer - including when and how to do so.

Do let me know if you need any further help.

AshokPeddakotla-MSFT 35,091 Reputation points

2024-10-10T02:25:19.26+00:00

Dezső Kántor I hope you are able to create support ticket with the help of your service provider. if yes, please share the #SR number to track internally.Do let me know if you need any further assistance.
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Chat history issue in azure AI chatbot

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