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Device Administrator has been disabled - No intune license

Josh Amiscua 0 Reputation points
2024-09-24T00:17:04.6966667+00:00

Hi Team,

I am setting up a new Yealink room panel and attempting to sign in with a Meeting room account, we have the correct license assign which is the pro license. When signing in we receive this message below and immediately get signed out, only issue here is that all solutions i can find online point to enabling the 'Use device administrator to manage devices. By enabling this feature, you grant Microsoft permission to send both user and device information to Google' setting through Intune which we dont have a license for

device administrator disabled

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Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,244 questions
Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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Microsoft Intune Enrollment
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Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,049 questions
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  1. Crystal-MSFT 48,581 Reputation points Microsoft Vendor
    2024-09-24T01:48:29.15+00:00

    @Josh Amiscua, Thanks for posting in Q&A. Based on my researching, I find Android Enrollment Enforcement was turned on. That means that customers may have never turned on enrollment in Intune but now they have too. Device administrator is disabled means tenant admins need to agree with Intune device admin enrollment, which is default process when deploy Microsoft Teams Rooms.

     https://learn.microsoft.com/en-us/microsoftteams/devices/phones-displays-deploy     

    If the user account used to sign into a Teams device isn't licensed for Intune, Intune compliance policies and enrollment restrictions need to be disabled for the account.

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    You could use a global admin account in Intune portal to create a specific account only for room device without Intune licenses and set enrollment restrictions to avoid enrollment into Intune

    • Create new user, create a new group and add this user as a member.
    • In Intune admin center portal, Devices-Android-Enrollment-Device platform restriction-Android restrictions-Create restriction-block Android Enterprise (work profile) and Android device administrator-Assign the policy to new user group you created in previous step

    Hope the above information can help.

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