way to log in on my personal laptop

문시윤 0 Reputation points
2024-09-21T03:46:10.5666667+00:00

Correlation Id: 0e45dcf2-4375-4589-a7d0-98a3909d3ed0

Timestamp: 2024-09-21T03:38:06.000Z

DPTI: fb108f00e54bb9e19306c7352150993d9679f5587aef2019572a0faf647cc876

Error Tag: 7q20j

Error Code: 3399614467

here is my error code

I accidentally logged out of OneDrive on my own computer while trying to log out on the school computer. Please help me fix it.

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jiajing Hua-MFST 9,905 Reputation points Microsoft Vendor
    2024-09-23T02:08:36.1233333+00:00

    Hi @문시윤

    Is there the same error code when you sign into OneDrive online?

    If you have signed in the work or school account, I suggest you close all Office apps and OneDrive Apps, got to Windows Settings > Accounts > Access work or school, then removed any account that was in there by hitting Disconnect.

    Then open Credential Manager > go to Windows Credentials > Generic Credentials > remove credentials which is related Microsoft 365 and OneDrive.

    Close the Credential Manager, search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft), cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.

    • ((Please note, the "UserName" is your Windows account name. If you cannot find "Appdata" folder, please go to File Explorer > View in Show/hide group > check the box of "Hidden Items".)

    Please locate to C:\Users\UserName\Appdata\Local\Microsoft\Onedrive\24.XXX.XXX.XXXXand run OneDriveSetup.exe.

    • (If this application is not found, you may go to folder to run OneDriveSetup.exe: C:\Program Files\Microsoft OneDrive\24.XXX.XXX.XXXX)

    If the issue persists, close OneDrive, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO

    Relaunch OneDrive and sign in again to have a check.


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