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Direct line bot not able to post message to Dynamics 365 Omnichannel messaging endpoint

Exigo Tech Aamir 0 Reputation points
2024-09-20T10:54:24.7266667+00:00

So I have Dynamics 365 Customer Services Module and have installed Omnichannel solution.

I am using a custom channel in Dynamics 365 and using Direct Line channel bot for communicating to my custom utility.

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I have recently started getting 502 Bad Gateway error when direct line bot tries to post message to Omnichannel Callback URL.

Same error in postman and JavaScript API too.

This was working previously.

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Azure AI Bot Service
An Azure service that provides an integrated environment for bot development.
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  1. YutongTie-MSFT 51,501 Reputation points
    2024-09-22T08:12:57.76+00:00

    Hello Exigo Tech Aamir

    Thanks for reaching out to us, there is an ongoing issue about Omnichannel, not pretty sure if the one is exactly the same one. As the last update on Sept 19th, this issue still need more clarify.

    We need to check on the backend connection data but we can not do it in the public forum. So, I am happy to enable you a free ticket for this case, if you have no support plan, you can leverage this ticket to connect with a support engineer so that they can help you to check if you are in the same boat.

    Please let me know if you want to do so, I will update here for the ongoing issue about bot service as well if there is any news.

    Regards,

    Yutong

    -Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

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