Share via

Garbled characters appearing in Oracle CPQ Application

SHIPRA SAXENA 0 Reputation points
2024-09-19T05:28:04.1466667+00:00

Hello,

There is a user utilising Kohler Oracle CPQ Application. When opening any quote in CPQ application he could see all the details are viewed as garbled characters instead of english language.

We suggested the given workaround by taking the reference of article on the microsoft forum but didnt work.

https://answers.microsoft.com/en-us/microsoftedge/forum/all/garbled-characters-rendered-in-oracle-cpq/272884f7-667d-4d95-a3ed-2fe86584f6e9

can you please look into it and suggest the workaround and fix.

Internet Information Services
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
13,041 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ian Xue 36,746 Reputation points Microsoft Vendor
    2024-09-20T01:35:49.4766667+00:00

    Hi,

    Thanks for your post. Here are a few general potential causes.

    1. Encoding Issues: Garbled characters often result from incorrect encoding settings. Ensure that the application supports Unicode or UTF-8 encoding. If the application does not support Unicode, characters not representable in the 8-bit character set will appear as question marks or garbled text.
    2. System Locale Mismatch: If the system locale does not match the language configured in the application, characters can appear garbled.
    3. Font Issues: Missing or corrupted fonts can cause text to appear garbled. Ensure that the necessary fonts are installed on the user's device.

    Since the issue is related to Oracle CPQ Application, it's recommended to post in an Oracle CPQ forum.

    Best Regards,

    Ian Xue

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.