issues with Bot deployment

Panos Stav 0

Hi,

I am trying to create a bot for the first time, I am here

https://language.cognitive.azure.com/questionAnswering/projects/bot1/deploy

So the language studio. When i press deploy i get this error "bad gateway" on the summary and below yaml

The subscription '26626a9e-d43e-xxxx-8b24-c623e2bec992' is not allowed to create or update the serverfarm.",

. I have tried changing the Region to something else, currently West Europe but then it does not allow me to proceed to deployment. So changing the region is not a solution as per an older thread. have waited for 1-2 days to fix this but still the same issue. So cannot deploy my bot. This is a free trial subscription with "standard " pricing Tier.

Thank you!

{
    "status": "Failed",
    "error": {
        "code": "Forbidden",
        "message": "The subscription '26626a9e-d43e-xxxx-8b24-c623e2bec992' is not allowed to create or update the serverfarm.",
        "details": [
            {
                "message": "The subscription '26626a9e-d43e-41a9-8b24-c623e2bec992' is not allowed to create or update the serverfarm."
            },
            {
                "code": "Forbidden"
            },
            {}

navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-17T06:11:15.9366667+00:00
@Panos Stav Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

.

Please follow the below suggestions:

Retry to provision deploy the BOT after a few hours.

If your requirement fits, try deploying in a different region.

If you are leveraging a non pay-as-you-go subscription, example Azure Students for Starter subscription, you may leverage the Free Tier on App Service (Windows or Linux), depending on your requirement.

If you continue to receive this error, please raise a support ticket for a closer investigation.

Users with a similar issue, resolved with the suggestions provided.

1535067

1655729

1655483

1656141

.

We appreciate your patience and understanding!

.

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
romungi-MSFT 45,721 Reputation points Microsoft Employee

2024-09-17T06:15:06.8133333+00:00

@Panos Stav This seems like an issue with app service where Microsoft.Web resource provider might not be registered with your subscription. Try checking under your subscription -> Resource providers blade if Microsoft.Web is registered.

If not registered you will see an option to register along with other Microsoft.* resource providers. You can retry after registering to check if deployment goes through.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-19T08:53:24.39+00:00

@Panos Stav Just following up to check if the above suggestions helped. Please let me know if you have any further queries. I would be happy to help.
Panos Stav 0 Reputation points

2024-09-23T12:31:14.72+00:00

Hi & sorry have been on holiday since last Tue and back today. I tried your suggestions, in all the threads but none of them give me an answer. This is deployed in Western Europe in case it's an issue (also tried East US) but you should be able to replicate my issue cause my friend is getting the same error on deployment. So you can maybe create a brand new Azure account, with new subscription for (Western Europe). I am using https://language.cognitive.azure.com/home as my starting point basically and creating the QnA bot . The bot works fine in test mode. It's the deployment where it fails. Should be replicatable for you as well. Justhttps://language.cognitive.azure.com/questionAnswering/projects/bot1/edit?assets=qnas

Just bear in mind that my subscription is free as trying to decide which cloud provider to use. So in terms of bot i use the free or cheapest resources,

Thank you!
Panos Stav 0 Reputation points

2024-09-25T09:55:55.41+00:00

Any updates on this please? We are stuck. Thank you,
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-25T09:59:19.35+00:00

@Panos Stav Apologies for the late reply. I have sent you a private message, please reply to that once you get a chance.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-25T10:19:29.9466667+00:00

@Panos Stav I am able to deploy it from language studio without any issues.

After clicking the Create a Bot it created a webapp.

So the issue seems to be something specific to your subscription. Please share the requested details over private message. So that I can look at the internal logs and identify the cause.

Awaiting your reply, with the requested details.
Panos Stav 0 Reputation points

2024-09-25T12:41:18.6833333+00:00

sent the details, thank you.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-26T04:39:53.5633333+00:00

@Panos Stav Thanks for sharing the details, I am looking into the internal logs and get back to you once I have an update.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-26T04:53:48.42+00:00

@Panos Stav After looking into the internal diagnostic logs, I was able to apply the fix for your subscription. Your subscription-id 2662XXX-XXXX-XXXX-XXXX-XXXX2bec992 should be unblocked now.

.

Please try again and you should be able to deploy your BOT resource without any issue.

.

Hope this helps.

**

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Panos Stav 0 Reputation points

2024-09-26T12:17:51.79+00:00

Hi, thank you. So what was the issue exactly and can you not replicate it as my friend has the same issue, same deployment region and looks like a bug. Also now when the bot is deployed it says that "To continue to run this bot, please fix the bot source code." It's working fine in the language studio and answers are fine but cannot see any other error to help me understand what the issue is in the deployed solution. Also, I want to deploy this with whatsapp, is the only way by downloading the code from github and then following instructions for channels? But my main issue at the moment is that bot is not working in Web chat on deployed resource. Thank you!
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-26T12:47:00.0266667+00:00

@Panos Stav Thanks for the confirmation. I am glad that the deployment was successful. This issue is not a bug as it worked fine for me at my end. Is your friend using the same subscription or a different subscription?

To fix the To continue to run this bot, please fix the bot source code. issue, please follow the below action plan:

Plan 1:

Please open your Azure portal and navigate to the Azure Webapp that corresponds to that Bot Service. Then try restarting the webapp and then test the bot again.

Plan 2:

Please navigate to the channels tab in the Azure Bot Service and check if there are any issues for webchat as shown below:

Plan 3:

Try to invoke the directline endpoint and check if that works. https://learn.microsoft.com/en-us/azure/bot-service/rest-api/bot-framework-rest-direct-line-3-0-authentication?view=azure-bot-service-4.0 .

.

Plan 4:

Could you please on another subscription which is not free ? just to check if that works fine.

Troubleshooting:

To troubleshoot exceptions in the Azure Bot Service follow this article. You can enable the diagnostic logging for your Azure App service as explained in this article and check for any errors.

.

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
Panos Stav 0 Reputation points

2024-09-26T23:21:57.92+00:00

So my friend (colleague) has the same issue, deployment fails. He did the same steps and has the same problem. this is a replicatable bug that if you use UK South or Europe West resource should get as well. Of course if you are using a high level account (not free) you may not get.

For the issue with the bot "continue to run this bot, please fix the bot source" I solved it by below link. https://learn.microsoft.com/en-us/answers/questions/1193326/the-bot-encountered-an-error-or-bug-to-continue-to

I changed the LanguageEndPointKey to be as per instructions. The menus have changed little bit but the settings are under a different header but all good.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-27T02:55:55.3666667+00:00

@Panos Stav Thanks for the update. I am glad the BOT issue is resolved.
Please share the subscription id of your friend (colleague) in private message.
Panos Stav 0 Reputation points

2024-09-27T10:03:41.5133333+00:00

Hi, i think you should try and replicate with the steps i gave you, best o resolve the cause and not the symptoms, My friend will use my instance but the issue is still there for Azure bot, something is not right. Thank you.

1 answer

navba-MSFT 24,175 Reputation points Microsoft Employee

2024-09-27T10:10:42.2766667+00:00

@Panos Stav As discussed earlier over the private chat, this issue requires a closer troubleshooting over a screen-sharing session. So, we have enabled a one-time free support ticket for your subscription 2662XXX-XXXX-XXXX-XXXX-XXXX2bec992 for a quick and immediate assistance.

.

Steps to be followed:

Please create a service request to formally track this issue. This helps us track widespread impact in the event other customers are experiencing similar issues.

Details on how to raise a service request below:

•            Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories

•            Select the Issue Name "You have been enabled for one-time Free Technical Support"

•            Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

After you create a support ticket the Service Request number should look like 202409XXXXXX.

You will receive a call from Microsoft Support professional after 48 business hours and they will assist you further on this issue. Once you have a resolution, please post the answer on this thread so that it will benefit the other community audience.

Hope this helps.

**

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

issues with Bot deployment

1 answer

Your answer