I have an Exchange Plan 2 account. When I looking through OWA, I can see a folder for In-Place Archive. Emails are moving to the archive as expected. The In Place Archive has been operating for about a week. When I login in through Outlook on my desktop, the In Place Archive folder does not show. There is not a folder named "Online Archive" either. I have created a new Outlook profile and deleted the old one. Nothing I do seems to make it work. Please help.

Which Outlook client version are you using? You may refer to the article that has described clients supported by Exchange Online Archiving: https://support.microsoft.com/en-us/office/outlook-license-requirements-for-exchange-features-46b6b7c5-c3ca-43e5-8424-1e2807917c99?ui=en-us&rs=en-gb&ad=gb

I cannot see the in-place archive in Outlook Classic (Office365)

Accepted answer

NoOneCan 250 Reputation points

2024-09-14T09:43:43.81+00:00

Which Outlook client version are you using?

You may refer to the article that has described clients supported by Exchange Online Archiving: https://support.microsoft.com/en-us/office/outlook-license-requirements-for-exchange-features-46b6b7c5-c3ca-43e5-8424-1e2807917c99?ui=en-us&rs=en-gb&ad=gb
Please sign in to rate this answer.

1 person found this answer helpful.
Shane F. Loomis 20 Reputation points

2024-09-14T14:13:25.8433333+00:00

Thank you for responding. Microsoft® Outlook® for Microsoft 365 MSO (Version 2408 Build 16.0.17928.20114) 64-bit version. I am not seeing an exact answer on the chart. It raises the question, can I use a MS Office client from a Home 365 account and see the In Place Archive?

Oddly, customer support claims Exchange Plan 2 does not support any version of Outlook Classic. Makes no sense - everyone uses a desktop client with Exchange Plan 2.

Thank you,

Shane

Vasil Michev 105.5K Reputation points MVP

2024-09-14T15:43:39.17+00:00

It's not about a particular version number, Home editions simply do not qualify for access to the Online archive.

Shane F. Loomis 20 Reputation points

2024-09-14T20:56:33.67+00:00

Thank you for the guidance. I purchased an Outlook 2021 license (exact same software as Outlook in Office 365). I could only activate the license from my consumer email account, which makes no sense given the only reason I purchased this was to access by Exchange online account. But now it works. I can't tell you how few people understand this - I really appreciate you direct and clear help.

Boris 0 Reputation points

2024-10-02T11:38:57.7433333+00:00

Hello, I have the same problem with local Outlook with the license "Microsoft Office home and business 2021" connected to "exchange online - plan 2" with activated archive - In place. The in-place archive is displayed correctly in the owa client, but is missing in the local Outlook. Is this also an inappropriate office license?
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

I cannot see the in-place archive in Outlook Classic (Office365)

0 additional answers

Your answer