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Hi,
I have a customer that her phone will not register with Microsoft Intune. I have tried searching for it by Serial number, in Azure Portal and Intune and no luck. User can get Company Portal on there phone, can log into Company Portal, however after that process, it pops up ans shows unregistered device, so it will not let user see Microsoft Teams or Microsoft Email from our Company. I am at a lost. Is there an issue with Samsung S21 devices accessing Intune or registering those devices?
Thanks,
Frank
Do other Android devices enrol? Any device platform restriction policies? Anything in Entra sign-in logs? Is it happening across al S21s? Have you tried updating the OS, play store and the company portal app?
Do other Android devices enrol? Any device platform restriction policies? Anything in Entra sign-in logs? Is it happening across al S21s? Have you tried updating the OS, play store and the company portal app?
Other android devices have no issues enrolling. We do have device restrictions, cannot be jailbroken, or advanced developer options enabled. Which on this phone does not apply, cause it is not jailbroken, or the developer options is not enabled. However, there is no other S21's that I know of on our network in Intune. These are all personal devices, no company own devices. OS is updated to latest version, Company Portal has been uninstalled and reinstalled. However, the issue is not with Company Portal, user can log into Company Portal then gets unregistered Device. User goes through the registration process to register the phone in Intune and gets to the step where the setup is not allowed. Not sure why it is doing this. Thought I would reach out to someone here on the Microsoft Forums that might have seen the same issue. If not, I will try to figure it out on my own.
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@Maree, Frank (Acxiom), Thanks for posting in Q&A.
For this issue, we appreciate your help to collect some information:
1.Please check if the user has been assigned Intune license.
2.Please check if there is any restriction in Devices > Enroll devices > Enrollment device platform restrictions in Intune portal.
3.Please check if the target user has enrolled device is more than a limit on the number of devices a person can enroll. The device number limit is under Devices > Enroll devices > Enrollment device limit restrictions.
4.Please check if there is any enrollment failure message in Troubleshooting + support > Troubleshoot > select the target user > Enrollment failures.
And here are some suggestions try to fix the issue.
Suggestion 1:
Check if any work profile existing. If yes, remove it. Go to Settings > Accounts > Remove work profile.
Suggestion 2:
Check if there's a personal email account on an Android device which will not allow for the Work Profile to be installed and set up the account. If yes, please delete all existing email accounts on the Android device (Personal and Corporate) and then do enrollment. After it finished, add these email account again.
Please try the above suggestion and if there's any update, feel free to let us know.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
@Maree, Frank (Acxiom), Hope things going well.
May I know the status from your side? If there is any update, feel free to let me know.
@Maree, Frank (Acxiom), Hope you have a good day.
I am kindly following up to see if you have any remaining questions or concerns for this issue. Please note that we are always standby to support. Please feel free to reach us if any questions or concerns you may have.
And if the answer is helpful, please click "Accept Answer" and kindly upvote it to help others with the same problem as soon as possible.
For this issue, we appreciate your help to collect some information:
1.Please check if the user has been assigned Intune license. "Yes user has a license"
2.Please check if there is any restriction in Devices > Enroll devices > Enrollment device platform restrictions in Intune portal. "No restrictions on the device."
3.Please check if the target user has enrolled device is more than a limit on the number of devices a person can enroll. The device number limit is under Devices > Enroll devices > Enrollment device limit restrictions. "User has only one device that cannot get registered in Intune."
4.Please check if there is any enrollment failure message in Troubleshooting + support > Troubleshoot > select the target user > Enrollment failures. "Not getting any error message". "I am not seeing anything in Intune as an error either." It just fails with no errors. Users phone is not jailbroken, or Developer Options is not unlocked."
And here are some suggestions try to fix the issue.
Suggestion 1:
Check if any work profile existing. If yes, remove it. Go to Settings > Accounts > Remove work profile. "No profile exists."
Suggestion 2:
Check if there's a personal email account on an Android device which will not allow for the Work Profile to be installed and set up the account. If yes, please delete all existing email accounts on the Android device (Personal and Corporate) and then do enrollment. After it finished, add these email account again. "I will look at this suggestion, this might be possible from the personal side, there is not a Corporate account from what I was showed in screen sharing."
Please try the above suggestion and if there's any update, feel free to let us know.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.