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My office documents won't print in color, even if I save them as a .pdf.

Julie Rojas 0 Reputation points
2024-09-03T15:18:46.3166667+00:00

I have created a few documents, and they will not print in color. I've tried saving them as .pdf files and they still print in grayscale. My printer works correctly with document sent to me, but not documents that I edit or create with my office 365.

PowerPoint
PowerPoint
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
290 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
675 questions
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  1. Jacen Wang 575 Reputation points Microsoft Vendor
    2024-09-08T15:51:37.7033333+00:00

    Hello,

     

    It is advised to check the display settings first. For example, In Word, go to File > Options > Display > Under Printing Options, enable the setting of 'Print background colors and images'.

    If the problem persists, we can refer to this article to troubleshoot the printing problem:

    Troubleshoot printing problems in Microsoft 365 apps - Microsoft Support

     

    Best regards

    Jacen

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