unable to create work profile in my Oneplus-Nord 2T mobile phone

Shaw2, Dipankar 0 Reputation points
2024-09-03T14:17:04.5433333+00:00

I am facing problem while setting 'company portal work profile'. My phone model- Oneplus Nord-2T, Android 14 version, Oxygen OS.

While setting the app it is showing '' we are unable to create your work profile. Your device might not support work profile creation''

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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Microsoft Intune Compliance
Microsoft Intune Compliance
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Compliance: Adhering to rules, standards, policies, and laws.
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  1. Crystal-MSFT 48,581 Reputation points Microsoft Vendor
    2024-09-04T02:03:06.5466667+00:00

    @Shaw2, Dipankar, Thanks for posting in Q&A. From your description, it seems you are enrolling with Android Enterprise Personally owned with work profile. But the work profile is failed to create.

    For Android Enterprise, we need to ensure that Android Enterprise is available in your country or region refer to the following support article from Google: https://support.google.com/work/android/answer/6270910

    Meanwhile, check your device to see if it supports Android Enterprise: In the following link, I find OnePlus Nord-2T 5G is in the supported list. I know ours is OnePlus Nord-2T. Please confirm if it is the one we use.

    https://androidenterprisepartners.withgoogle.com/devices

    In addition, please ensure the Intune account is connected to your managed Google Play account.

    https://learn.microsoft.com/en-us/mem/intune/enrollment/connect-intune-android-enterprise

    The user is with Microsoft Intune Plan 1 license assigned. And we don't have any enrollment restrictions which may block this.

    https://learn.microsoft.com/en-us/mem/intune/enrollment/enrollment-restrictions-set

    Please check the above information and if there's any update, feel free to let us know.


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