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Windows laptop cannot get correct location

Michael Li 0 Reputation points
2024-09-02T06:11:38.9666667+00:00

We installed 17 APs on our new office in Australia, the time zone is not correct on their laptop when they turn on Wi-Fi, which the location and time automatically set to London. The issue should be that the windows location service is not up to date.

I tried to follow this post to fix the issue but failed (I have waited for more than 10 days). Please advise how we can fix the issue.

this is the post that works for some but not for my case.

[FIXED] - Wrong location detected by Windows / Cortana / Maps - Microsoft Community

Windows Maps
Windows Maps
A Microsoft app that provides voice navigation and turn-by-turn driving, transit, and walking directions.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Daisy Zhou 23,346 Reputation points Microsoft Vendor
    2024-09-03T08:15:38.1666667+00:00

    Hello Michael Li,

    Thank you for posting in Q&A forum.

    For the problem, please try to connect to a different Wi-Fi or a wired network to see if the location changes. This can help determine if the issue is specific to you Wi-Fi.

    If it is the case, it shows wrong location only when you connect to your office Wi-Fi. Sometimes the location of Wi-Fi router can be misregistered in databases used for location services. Please check the router settings.

    And the link you provided is broken. Here are some general checking steps for you reference:

    1.Ensure Location services are On (Settings>Privacy & Security>Location).

    2.Disable VPN or Proxy if you are using.

    3.Flush DNS Cache. (Open Command Prompt as Admin and run "ipconfig /flushdns")

    4.Update Wi-Fi driver.

    5.Reset Location settings or set a default location.

    You can set a default location for your device that Windows, apps, and services can use when a more exact location can’t be detected using GPS or other methods.

    To change the default location for your device, which Windows, apps, and services can use when a more exact location can't be detected

    （Settings > Privacy & security > Location under Default location, select Set default）

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

    Best Regards,

    Daisy Zhou

    ============================================

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