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Windows 11 22H2 and PaperCut Server

Laurent 26 Reputation points
2024-08-30T14:29:37.0966667+00:00

Hello everyone,

I'm facing an issue with my Windows 11 machines 22H2/22H3 and a Shared printer installed on a PaperCut on-premises server. I deploy the shared printer via PrintDeploy which is working really great. But the problem I'm facing is for an unknown reason, the laptops will not recognize the Ricoh driver anymore and prompt the user to re-install it. This is happening randomly and I don't know which logs to refer to. When I go to printer properties I got the following message. I don't understand why this prompt appears cause the driver has been installed already but a some point I have to reinstall it. We only using one virtual queue for all printers around our school. I did applied the "Configure RPC connections settings" -> RPC over named pipes policy to my domain but it doesn't seem to fix this issue.

Do you have any recommendation. I'm just lost.

Thank you for your help

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Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. S.Sengupta 18,651 Reputation points MVP
    2024-09-01T02:09:57.1866667+00:00

    Windows Update might be replacing your custom drivers. Ensure you're using the latest Ricoh drivers compatible with Windows 11.

    Under Group Policy:

    1. Enable "Allow print spooler to accept client connections"
    2. Disable "Point and Print Restrictions"

    check the System and Application logs in Event Viewer for any errors related to printing or driver installation.

  2. Jacen Wang 575 Reputation points Microsoft Vendor
    2024-09-01T14:20:07.1033333+00:00

    Hello,It is advised to try the following steps to troubleshoot the problem:

    1. Make sure both Windows and Ricoh printer drivers are up to date:

    How to download and install the latest printer drivers - Microsoft Support

    1. Try removing and reinstalling the printer:

    Fix printer connection and printing problems in Windows - Microsoft Support

    1. Check the Printer Spooler service. Check in "Services" that the Printer Spooler service is running.
    2. Try using Windows 11's built-in printer Troubleshooter to fix the problem. Go to Settings > System > Troubleshoot > Other troubleshooters > Printer.
    3. Check the Event Viewer for any logs related to printer or driver issues. Look under Windows Logs> System for any errors or warnings associated with printing. Before viewing Logs, enable View > Show Analytic and Debug Logs.

     

    Best regards

    Jacen

    ——————————————————————————————————

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  3. Laurent 26 Reputation points
    2024-09-02T14:40:24.49+00:00

    Hello,

    I checked the logs in Event Viewer and I have the following error in the "Application and Service Logs -> Microsoft -> Windows -> PrintService

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  4. Laurent 26 Reputation points
    2024-09-16T10:01:18.0066667+00:00

    Hello everyone,

    I did these steps below but i still have issues...

    1. Enable "Allow print spooler to accept client connections"
    2. Disable "Point and Print Restrictions"

    I do have the following error in print service logs...

    I really don't know what to do

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