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error code 0x8007007B on installing Windows from Microsoft 365 Nonprofit License

Bermet Zhumabaeva 0 Reputation points
2024-08-29T10:38:47.53+00:00

We have purchased Microsoft 365 Business Premium for Nonprofits, which includes access to a cloud-based version of Windows. However, we're encountering a problem when trying to install Windows—error code 0x8007007B appears.

This issue isn't isolated to us; three other NGOs who have also obtained the same free licenses are experiencing the same problem. The installation is being attempted on a standard PC, with activation linked to a Microsoft 365 work account.

Could you please advise on how to resolve this issue?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,867 questions
Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,376 questions
Windows 365 Business

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  1. Hania Lian 15,171 Reputation points Microsoft Vendor
    2024-08-30T03:10:24.43+00:00

    Hello,

    If your organization is receiving the error code 0x8007007B when trying to activate Windows included with your Microsoft 365 Nonprofit license, this usually points to an issue with Windows activation. This error typically indicates that the operating system is unable to locate the correct activation servers, possibly due to a DNS issue or a problem with the license configuration.

    Here are some steps you can follow to attempt to check the issue:

    1. Verify License and Subscription Status

    Make sure your Microsoft 365 Nonprofit subscription is active and that you have been assigned a license that includes Windows access.

    1. Check Internet Connection

    Ensure you have a reliable internet connection as the activation process requires communication with Microsoft’s activation servers.

    1. Run the Windows Activation Troubleshooter

    Navigate to Settings > Update & Security > Activation.

    Click on Troubleshoot and follow the prompts.

    1. Use Command Prompt to Activate

    Open Command Prompt with administrative privileges and attempt the following commands:

    Type slmgr.vbs /ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx and press Enter to input your product key (replace the Xs with your actual product key).

    Then type slmgr.vbs /ato and press Enter to attempt activation.

    Best Regards,

    Hania Lian

    ============================================

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