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How can we update the Teams Popup toast for inbound calls like the MS Queues App

Michael Brugge 20 Reputation points
2024-08-29T10:00:40.9333333+00:00

We are waiting for several years on the possibility to change the information shown in the Teams toast popup when a Teams user receives an inbound call. Im aware you can do it via the SIP display info header but as we dont manage SBCs in combination of DirectRouting or OperatorConnect we cant use this.

Recently I came across Microsoft presentation about the new Teams Queues App which shows information "Call is intended for [Name of Queue]" besides the originating caller ID.

Is there a way for ISVs to do something similar preferable via Graph API or is this a feature that Microsoft keeps to themselves?

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  1. Prasad-MSFT 6,766 Reputation points Microsoft Vendor
    2024-08-29T11:00:47.81+00:00

    This feature is currently part of the Queues app, which is in private preview and will be included in Teams Premium once generally available.

    Ref: https://support.microsoft.com/en-us/office/use-the-queues-app-for-microsoft-teams-370ad83e-c2c1-4a9f-8a59-16c98be102e9

    As for ISVs, there isn't a direct way to achieve this via the Graph API at the moment.

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