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RDS all redirected printers visible to some users on some Windows server 2019

Jan Carsten Nielsen 41 Reputation points
2024-08-29T08:04:46.7833333+00:00

i have around 20 Citrix RDS server 2019 - on 1 server called X i have 1 user that can see all redirected printers, the user have only access to server X - no one else on server X can se all redirected printers, not even my admin user.

How to fix this?

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,743 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,545 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
675 questions
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  1. Jacen Wang 575 Reputation points Microsoft Vendor
    2024-08-31T10:06:51.3+00:00

    Hello,

    You can try the following steps to troubleshoot the problem:

    1. Check the printer redirection group policy Settings.

    Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host.

    Make sure Do not Allow client printer redirection is set to Disabled.

    1. Check the printer driver update on the remote server.
    2. Verify the registry Settings for printer redirection. Make sure the following registry keys are set to "1" :

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\fEnablePrintRDR

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\fEnableRDR3.

    For more information see: Printer redirection and drive redirection don't work - Windows Server | Microsoft Learn

    1. I do not have Citrix server environment. According to my research, this phenomenon may also be related to the Citrix RDS server itself. Make sure Citrix Print Management Service is running. Stopping this service may cause problems with printer redirection.

    Search for Open "services" to make sure the service is running and you can check the printer redirection again after restarting the service.

    Reference: Redirected Printers not showing within the Citrix server (printercloud.com)

    Best regards

    Jacen

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