Setting up Intune System Extensions Policy

Jack Fields 100 Reputation points
2024-08-27T09:17:20.4966667+00:00

Hi,

We are currently having issues setting up our Intune Systems Extensions Policy for our MacOS devices.

We have got to the end of the setup and are getting error messages under the following Request ID: 77eab56e-e260-438b-a742-6d432244146f.

Our settings are the following:

User's image

The extensions we are using are the following:

User's image

We are using the following help guide:

https://learn.microsoft.com/en-us/defender-endpoint/manage-profiles-approve-sys-extensions-intune#manage-profiles-and-approve-extensions-using-intune

Not sure where to go from here, to access this area we are going through Intune Admin Centre > Devices > MacOS > Configuration > Create New Policy > then following the steps...

Microsoft Intune MacOs
Microsoft Intune MacOs
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.MacOs: A family of Apple operating systems for the Apple Mac line of computers.
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  1. ZhoumingDuan-MSFT 14,050 Reputation points Microsoft Vendor
    2024-08-28T02:51:48.35+00:00

    @Jack Fields, Thanks for posting in Q&A.

    From your description, I know you have configured System Extension policy in Intune but get some error.

    To clarify this issue, please check the following.

    1.Please check whether your device meet the requirements.

    https://learn.microsoft.com/en-us/mem/intune/configuration/kernel-extensions-overview-macos#prerequisites

    2.Could you please share the screenshot of policy status in Intune portal?

    3.Please try to delete the policy and re-create a new policy, then assign it to All Devices to check if the issue can be fixed.

    https://learn.microsoft.com/en-us/mem/intune/configuration/kernel-extensions-settings-macos#system-extensions

    Here is a link about how to troubleshoot macOS configuration policy.

    https://www.anoopcnair.com/troubleshoot-macos-configuration-profilesintune/

    Non-official, just for reference.

    If there is any update, feel free to let me know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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