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We are setting up automatic provisioning for the Zendesk service desk application in Entra. The Name attribute for Zendesk users is mapped from the DisplayName attribute in Entra
Our user's display names are currently set up using the Lastname, Firstname format. But we would like to modify the DisplayName attribute when an account is provisioned so that the Name on the Zendesk account uses the Firstname Lastname format.
I've been testing a wide variety of expressions (I can post some of them if it helps). But I just keep getting one invalid expression error or another.
Does anyone know if this is possible?
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Hii Maranya, Damon
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.
open the Azure Portal.
Navigate to Entra (Azure Active Directory).
Select your Zendesk application.
Click on the "Provisioning tab" and Find the Mappings section.
Click on the pencil icon next to the mapping for "DisplayName". After the edit click "save" button.
For reference, please review this documentation: -Tutorial: Configure Zendesk for automatic user provisioning with Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn
If you have any further queries, do let us know.
If the answer is helpful, please click "Accept Answer" and "Upvote it".
Thank you for your reply. But I don't think you read all the way through the question.
Because the question is not "How do I configure automatic provisioning for Zendesk?". The question is, are the expressions required to make the change described in the initial case are available in the provisioning tool.
With a bit more Googling and the assistance of ChatGPT o1 I was able to work out the following expression to accomplish the desired goal.
Join(" ", [givenName], [surname])
Hii Maranya, Damon,
As an original poster cannot accept their own answer, I am reposting it so that you can accept it an answer. Accepted answer will help other community members navigate to the appropriate solutions.
Issue: Is it Possible to Modify the DisplayName Attribute when Provisioning Users for an Application?
Solution: Join(" ", [givenName], [surname])
If you have any further queries, do let us know.
Thanks,
pranay