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How do I escalate to open a support ticket for a Microsoft platform that doesn't work, so you get routed to Microsoft Learn

Keya Arestad 0 Reputation points
2024-07-31T20:11:53.17+00:00

The Microsoft Training Campaign does not work when a user list of domain users is uploaded via a CSV file. There is the option to upload users, the user list shows up as uploaded, but no emails or training campaigns are ever sent out. We've tried setting up three different campaigns with the same list of user. I filled out the form to get support, and instead of trying to fix broken functionality, was sent to learn.microsoft.com.

Microsoft Defender for Endpoint Training
Microsoft Defender for Endpoint Training
Microsoft Defender for Endpoint: A Microsoft unified security platform for preventative protection, postbreach detection, and automated investigation and response. Previously known as Microsoft Defender Advanced Threat Protection.Training: Instruction to develop new skills.
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  1. kguntaka 3,405 Reputation points Microsoft Vendor
    2024-08-01T08:24:04.8666667+00:00

    Hi Keya Arestad,

    Thank you for reaching out to us on the Microsoft Q&A forum.

    Try this link; it might be useful to submit a support request: https://learn.microsoft.com/en-us/services-hub/unified/support/open-support-requests.

    If the information is helpful, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post. If you are still facing any issue, please let us know in the comments. We are glad to help you.

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