Acess Not Granted: Partner Center

Question

Acess Not Granted: Partner Center

Sam M 55

I am currently logged into the partners portal with global admin access, but I do not see the customers and security workspace available under my access. It appears that permissions for these workspaces have not been granted to me.

As I am the global admin, could you please guide me on how to assign the necessary permissions to myself to access the customers and security workspace?

Technonath 6 Reputation points

2024-08-13T10:45:35.4266667+00:00

Same here.

Last week I had access to the security tab - this week it has mysteriously vanished and says "access not granted".
Technonath 6 Reputation points

2024-09-05T13:22:18.6133333+00:00

does anybody actually read this forum ?
Hugo Barona 406 Reputation points MVP

2024-10-16T15:40:53.47+00:00

We are facing the same issue. Is there anyone on the #Microsoft side that can help us with this issue?

Thanks
Lachlan Patterson 0 Reputation points

2025-01-31T19:33:31.5466667+00:00

Same issue! Stuck in a loop and can't access the customers or security pages.

3 answers

Your answer

Technonath 6 Reputation points

2024-08-13T10:45:35.4266667+00:00

Same here.

Last week I had access to the security tab - this week it has mysteriously vanished and says "access not granted".
Technonath 6 Reputation points

2024-09-05T13:22:18.6133333+00:00

does anybody actually read this forum ?
Hugo Barona 406 Reputation points MVP

2024-10-16T15:40:53.47+00:00

We are facing the same issue. Is there anyone on the #Microsoft side that can help us with this issue?

Thanks
Lachlan Patterson 0 Reputation points

2025-01-31T19:33:31.5466667+00:00

Same issue! Stuck in a loop and can't access the customers or security pages.

Answer 1

Laurence 1

Did you figure this out? This is the only page I can find online about this issue. I too have this issue and don't know how to resolve it. It says

Access not granted

You do not have access to this workspace. To request access, contact:

[my email]

So its basically telling me to contact myself to get access!

I only want to be able to provide and manage email accounts to my customers.

David Van Herzeele 5 Reputation points

2024-11-17T15:42:35.8733333+00:00

Hi I had the same issue
After a weekends search I found out I needed to accept an agreement
https://partner.microsoft.com/en-us/dashboard/account/v3/settings/agreements

After accepting my customers was accessible

Answer 2

James Penn 0

I am having the same issue. Did you ever resolve your issue?

Sam M 55 Reputation points

2025-03-19T20:48:49.8766667+00:00

Hi James,

Unfortunately, I haven’t found a resolution yet. I’m still facing the same issue where, despite having Global Admin access, I don’t see the Customers and Security Workspace options.

If you happen to come across a solution, I’d appreciate it if you could share it. Likewise, I’ll update here if I find a fix.

Answer 3

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Acess Not Granted: Partner Center

3 answers

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