Issue: User had an E3 license and 50GB of email storage. Added an Exchange online 2 for 100GB of total storage and the 50GB of additional storage was taken up within 7 days

Question

Issue: User had an E3 license and 50GB of email storage. Added an Exchange online 2 for 100GB of total storage and the 50GB of additional storage was taken up within 7 days

Michael Harris 0

User had an E3 license and 50GB of email storage. Added an Exchange online 2 for 100GB of total storage and the 50GB of additional storage was taken up within 7 days. My theory is that the user had an Archive in place before the Exchange Online 2 license was applied. Once it was applied, the archive stopped working and all the emails returned to the inbox.

Just want to know if this sounds like proper behavior.

Nick Coffey 5 Reputation points

2024-06-20T20:20:25.0033333+00:00

An E3 comes with 100GB of storage. Did you confirm that they had an E3 and only 50GB storage before adding the Exchange online P2 license?
Anonymous

2024-06-28T08:41:23.09+00:00

Hello, @Michael Harris

It's been a long time since I've heard from you, have you solved your problem yet? Did his previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.

1 answer

Your answer

Nick Coffey 5 Reputation points

2024-06-20T20:20:25.0033333+00:00

An E3 comes with 100GB of storage. Did you confirm that they had an E3 and only 50GB storage before adding the Exchange online P2 license?
Anonymous

2024-06-28T08:41:23.09+00:00

Hello, @Michael Harris

It's been a long time since I've heard from you, have you solved your problem yet? Did his previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.

Answer 1

Hello Michael,

As Nick had mentioned, Microsoft 365 E3 license comes with 100GB mailbox quota for primary mailbox and 100GB for in-Place archiving which can be extended when full.

In this case, it is not certain that the affected user was using M365 E3 license prior to the addition of Exchange Online plan 2 license. And there was no need to add the Exchange Online plan 2 license in the first place.

In other way, there is a possibility that local archive was enabled for the user, which still store data within the primary mailbox quota.

Possible Resolution:

Verify that the affected user was assigned M365 E3 license from the admin center.
Verify that the M365 license was still active.
Unassign the Exchange Online license from the user
Verify that Exchange Online application is enabled for the user.
Enable In-place (Online) archiving for the user. https://learn.microsoft.com/en-us/purview/enable-archive-mailboxes
Create and assign retention policy to archive older messages. https://learn.microsoft.com/en-us/purview/set-up-an-archive-and-deletion-policy-for-mailboxes
Confirm the storage quota of the mailbox Let me know if this was helpful or you need further assistance.

Anonymous

2024-06-25T07:00:10.23+00:00

Hello, @Michael Harris

It's been a long time since I've heard from you, have you solved your problem yet? Did his previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.

Share via

Issue: User had an E3 license and 50GB of email storage. Added an Exchange online 2 for 100GB of total storage and the 50GB of additional storage was taken up within 7 days

1 answer

Your answer