Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 94%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFE%3C/text%3E%3C/svg%3E)
I am having the same issue.
I can not use Startups Founders Hub credits on azure
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 93%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Ömer Faruk Ak
15
Reputation points
When I click "visit redemption site" the result is like below, "You're not eligible for the sponsorship benefit". But I have 1000 credit on my founders hub account.
When I go to https://www.microsoftazuresponsorships.com/Balance and it says "This account does not have an active Sponsorship.". I don't understand the logic here. I have credits but I can't use it.
Azure | Azure Startups
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Ryan Hill 30,336 Reputation points Microsoft Employee Moderator2024-05-20T14:43:52.5633333+00:00 Hi @Ömer Faruk Ak, to best assist you, I'll send you a private message so I can gather some additional information from you.
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2 answers
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Ryan Hill 30,336 Reputation points Microsoft Employee Moderator
2024-05-20T20:51:27.4066667+00:00 Thank you @Ömer Faruk Ak for reaching out on Q&A regarding your issue.
In order to benefit the broader community, I'm providing an update per our offline conversation. Because your issue is rooted in subscription management of a sponsored plan, the most prudent course of action is to create a support request, specifically for Founders Hub, which you can complete at the Founders Hub support team.
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Efetabore Okpako 0 Reputation points2024-08-10T15:35:28.9266667+00:00 Hi, please I have the same issue.
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Ryan Hill 30,336 Reputation points Microsoft Employee Moderator
2024-08-14T14:01:34.7+00:00 @Efetabore Okpako were you able to create a support request with the Founders Hub team?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
backlink agency 0 Reputation points2025-07-28T16:52:02.9533333+00:00 i have the same issue.. not getting credits
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