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How to remove an account in Authenticator?
Hi, the steps to remove an account from the Microsoft Authenticator app:
Open the Microsoft Authenticator app.
Go to the Accounts tab.
Identify the account you want to remove.
Tap on the account to open its settings (usually represented by three dots).
Tap Remove Account or similar.
Confirm your action.
This will ensure that the account’s information can’t be accessed from the app, helping to keep your digital assets secure.
If you’re unable to remove the account following these steps, it might be due to the account being greyed out or inactive. In such cases, you might need to remove the account from your device settings. For example, on Android, you can go to Settings > Accounts to remove the account. If this doesn’t work, you might need to uninstall and reinstall the Microsoft Authenticator app.
If the information is helpful, please Accept Answer so that it would be helpful to community members.
I hope this helps! If you have any more questions or need further clarification, feel free to ask. I’m here to help!
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Hi @Joshua Tan Boon Hua ,
Please kindly consider this comment as a warm follow up, I want to know if your problem has been solved. If you still have any other questions, please feel free to comment here and I'm glad to provide further support. If the above info is helpful to this question, you can click "Accept Answer". Have a nice day!
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If your account has been deactivated (ie you can no longer sign in) then you can't remove the account as you can no longer access it's settings. Bit of a design fail IMO.
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Just to clear this up for anyone else struggling like I was.
The MS account I want to remove is greyed out in authenticator. Alex says in the answer above on Android (I have a Google Pixel) I need to go to "Settings - Accounts" on the phone. There is no setting called "Accounts" on Android. There is a setting called "Passwords, passkeys and Autofill".
The old work account I want to remove is shown there. Click it, and you see an option to "Remove Account". Strangely I had to click this 3 or 4 times before it finally removed it from my device, and my MS Authenticator app.
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This solution did not work for me.
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Hi all, maybe you can help me, I have the same problem, I'm trying to delete some corporate accounts (from my old job) that I have registered in my personal smartphone MS authenticator app, but when I delete them they reappear again, they are not permanently deleted, how can I solve this? Thanks
On my Android phone, I removed the account from my device settings by going to Settings > Accounts, selecting the account and clicking Remove account.