Private Access connections timing out

Pietrorazio, Mike 15

I've notice that after 5 minutes of inactivity, Private access connections drop. It's not that much of a problem with a file share. It will simply reconnect. But using live applications, for example, SAP, where a connection needs to be maintained, I'm finding that I my connection drops and I have to repeatedly sign in. Is there a way to control the timeout period?

Shweta Mathur 29,746 Reputation points Microsoft Employee

2024-04-15T07:56:05.2766667+00:00

Hi @Pietrorazio, Mike ,

Thanks for reaching out. I am checking on this and will revert you.
Shweta Mathur 29,746 Reputation points Microsoft Employee

2024-04-22T13:01:24.92+00:00

@Pietrorazio, Mike Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept Answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Shweta Mathur 29,746 Reputation points Microsoft Employee

2024-04-25T04:00:56.9366667+00:00

@Pietrorazio, Mike Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept Answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

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Shweta Mathur 29,746 Reputation points Microsoft Employee

2024-04-17T05:42:44.1533333+00:00

Hi @Pietrorazio, Mike ,

Thanks for your time and patience.

This is known limitation and surfaced particularly with SAP workloads. The timeout is fixed and cannot be changed today. Due to the underlying infrastructure that in Azure Networking all default timeouts are 5 minutes of idle before connections are automatically dropped.

Our team is working on this to find reasonable solution.

Hope this will help.

Thanks,

Shweta

Please remember to "Accept Answer" if answer helped you.
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Pietrorazio, Mike 15 Reputation points

2024-07-31T12:38:54.82+00:00

Still, we need a resolution to this important problem.
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Private Access connections timing out

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