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How to fix "Preparing Desktop" loop for networked user

Matthew Ellis 0 Reputation points
2024-04-05T17:39:07.93+00:00

Hi all!

I have an issue with a user on the networked domain looping endlessly when attempting initial login to set their desktop up. Running dism scans and cleanmgr has yielded nothing, and wholly removing the user and recreating from scratch has given me nothing. Haven't run into this issue with any other users nor this specific user on other computers.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,765 questions
Microsoft Managed Desktop
Microsoft Managed Desktop
A cloud-based service that brings together Microsoft 365 Enterprise and adds these features: User device deployment; IT service management and operations; and Security monitoring and response.
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  1. Jing Zhou 7,340 Reputation points Microsoft Vendor
    2024-04-09T01:42:45.67+00:00

    Hello,

     

    Thank you for posting in Q&A forum.

    Please kindly troubleshoot this issue from below two aspects first:

    1.Boot the machine in safe mode to exclude the impact brought by third-party application. If issue doesn't occur in safe mode, then let's troubleshoot the issue from third-party application.

    2.Use Startup repair tool to fix this issue and check if it helps.

    For further details, please refer to below Microsoft Official Documentation:

    https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/windows-boot-issues-troubleshooting#method-1-startup-repair-tool

    To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.

     

    Best regards，

    Jill Zhou

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