Azure VMware Solution
An Azure service that runs native VMware workloads on Azure.
359 questions
Customer shared that the VM automatically recovered after a period of time.
Getting not running on Azure Stack hypervisor error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 95%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZR%3C/text%3E%3C/svg%3E)
Zile Rehman
10
Reputation points
After apply updates to Windows Server 2022 Datacenter Azure Edition VM, I am getting the error message:
Your Windows Server 2022 Datacenter Azure Edition VM has been deactivated because you are not running on Azure or a supported Azure Stack hypervisor.> ```
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 98%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
KarishmaTiwari-MSFT 20,212 Reputation points Microsoft Employee2024-03-01T01:41:29.9333333+00:00 @Zile Rehman Thanks for posting your query on Microsoft Q&A. Can you please share a bit more about your scenario?
From my understanding, you have a Windows Server 2022 Datacenter Azure Edition VM. When you try to apply updates, you see the error.Can you pls share the following details:
- Your Azure Subscription type (Free Trial, Pay-as-you-go?)
-Is this a new VM you recently created?
-How are you trying to apply updates to the Azure VM? Share the steps, screenshots.
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Zile Rehman 10 Reputation points
2024-03-01T04:13:25.9633333+00:00 We are good. The VM automatically recovered after some period of time. Thanks.
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Petri Kaukua 85 Reputation points2024-04-24T00:52:25.01+00:00 We are facing this issue with our VMs in Azure and its been couple of days. We tried to reboot and reactivate manually but after every restart the VM deactivates itself as "it is not running on Azure or a supported Azure Stack hypervisor"
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 44%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jordi Lores 0 Reputation points2024-04-30T10:43:47.7933333+00:00 We had the same issue.
RCA: This is due to recent intermediate certificate changes that went in KB5036909 (April 9, 2024 Security update (KB5036909) - Microsoft Support). Please check if the KB installed - KB5036909. That was caused by this KB. Somehow corrupted the certificate.
In the end, we had to manually upload the "Microsoft Azure RSA RLS Issuing CA 03" cert, and everything worked
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 95%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Cristobal Araneda 0 Reputation points2024-05-10T06:33:48.5266667+00:00 How did you update the Microsoft Azure RSA RLS Issuing CA 03?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 12%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECO%3C/text%3E%3C/svg%3E)
Chinedum Okezie 0 Reputation points2024-08-02T16:14:34.5666667+00:00 I'm having the same problem, any idea how fix the issue, my VM has not automatically recovered
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KarishmaTiwari-MSFT 20,212 Reputation points Microsoft Employee
2024-03-01T20:20:46.1666667+00:00