After installing Universal Print, Printers asks to select the paper size and shows the error message "paper size mismatched"

Question

After installing Universal Print, Printers asks to select the paper size and shows the error message "paper size mismatched"

Yashar Partovi 0

Hi, we just set up Universal Print, and it works fine, but there is a problem. Every time we print, it shows the error on the printer "Paper size mismatched" and we need to select the paper size to print. We double-checked, and everything is good, we can print the same document through our old on-premises print server. We get this error only when we print through Universal Print, does anyone have any idea? I searched a lot, but there is no information online about this issue. Thanks.

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Sunil Hirani (Titan WH) 0 Reputation points

2024-08-15T13:11:41.28+00:00

Did you fix the issue? Got the same issue. It's the universal print class driver advanced document setting. default set up as letter but needs to be paper size A4. I need a solution on how to fix this and deploy the fix via intune.
Sunil Hirani (Titan WH) 0 Reputation points

2024-08-15T13:12:06.6266667+00:00
Yashar Partovi 0 Reputation points

2024-08-15T15:44:28.3633333+00:00

go to your local print server and from printer properties, change the paper type to "Plain and Recycled" it worked for me.
Robin Helwig 0 Reputation points

2026-06-24T12:43:28.2233333+00:00

For me the issue was fixed when I changed the default media type to plain 1 (60 to 74 g/m²) instead of plain 2 (75 to 81 g/m²) on both the print server and the printer itself.

1 answer

Sunil Hirani (Titan WH) 0 Reputation points

2024-08-15T13:11:41.28+00:00

Did you fix the issue? Got the same issue. It's the universal print class driver advanced document setting. default set up as letter but needs to be paper size A4. I need a solution on how to fix this and deploy the fix via intune.
Sunil Hirani (Titan WH) 0 Reputation points

2024-08-15T13:12:06.6266667+00:00
Yashar Partovi 0 Reputation points

2024-08-15T15:44:28.3633333+00:00

go to your local print server and from printer properties, change the paper type to "Plain and Recycled" it worked for me.
Robin Helwig 0 Reputation points

2026-06-24T12:43:28.2233333+00:00

For me the issue was fixed when I changed the default media type to plain 1 (60 to 74 g/m²) instead of plain 2 (75 to 81 g/m²) on both the print server and the printer itself.

Answer 1

Hi, after a couple of months of research and dealing with MS (not helpful at all) I found the solution, I changed the paper type in the printer properties on the local print server and it fixed the issue. I changed the paper type to "Plain and Recycled" and it started working!

As you know, Universal Print uses your local print server, and the connector connects it to Azure AD, so you need to make all the changes on the local print server side.

Please let me know if this solves your issue.

I opened a ticket with MS, and with all the respect, MS support guys have no idea about Universal Print (not sure about other stuff) at some point I felt like I was the one who was supporting them because I was the one who was explaining to them how this works and how I set this up!