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I am attempting to install the ASR appliance. When I tried with no private endpoints It installs. When I attempt with private endpoints configured on vault it fails. with the following error Details Discovery refresh site operation could not be initiated due to the following error: [{'Code':'AgentNotConnected','Message':'The operation (RefreshFabricLayout) was stopped.','PossibleCauses':'The agent having agent Id ec9b8c66-3b85-4327-a576-46676fa055f7-agent has not picked up the job for execution. The last heartbeat from agent was received at .','RecommendedAction':'Please ensure the agent having agent Id ec9b8c66-3b85-4327-a576-46676fa055f7-agent is running and firewall rules are configured to allow communication with Azure service.','Severity':'Error','IsAgentReportedError':false,'AgentErrorCode':null,'AgentErrorMessage':null,'AgentErrorPossibleCauses':null,'AgentErrorRecommendedAction':null}]. All DNS a records for the private endpoints exist in their relevant forward lookup zones. Can anyone suggest a cause based on the error message I am receiving. Since it worked with no Private Endpoints I am assuming its DNS but I believe all a records necessary are in place. Thanks in advance
Hello @azure-000 Thank you for posting your question on Microsoft Q&A platform. Sorry for the inconvenience this must have caused you!
From the details shared in the post above, I understand that you are trying to install the ASR appliance. I see it worked with public endpoints but not working with private end points. As you know the private endpoint are different, you will have to facilitate the network access to those private endpoints. Reference doc link - https://learn.microsoft.com/en-us/azure/site-recovery/hybrid-how-to-enable-replication-private-endpoints
Troubleshooting steps:
You can test from DNS issues.
Running PS in the appliance and testing each private link like:
tnc xx.privatelink.siterecovery.windowsazure.com -p 443
Can get all the DNS info from the recovery vault:
Hope this helps. Let us know how it goes!
If the response helped, do "Accept Answer" and up-vote it
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I was able to successfully test the private endpoints but am still receiving the same error.
@Claus, Frank The issue is resolved but the concern is the error message you are receiving. If that is case, please share the screenshot of the error message.
No my issue definitely is not resolved as the deployment still results in the error. I am only able to successfully get to the private endpoints. The error was posted in my initial comment.
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Hi,
I has exactly the same error. I've found that I was missing one or the private endpoints, the one of the MasterSite
Browse from the private endpoint the DNS confuguration, and add it to the hosts file on the Configuration Server. I hope this helps
Trying this now
You are a lifesaver! That worked! Thanks so much for the solution. I don’t remember seeing that private endpoint being mentioned in any of the documentation. I added the forward lookup zone and A record in DNS and all was good. Thanks again
@Claus, Frank Thanks for confirming that it is now working.
@Heloise Sanmiguel Niebles Noriega Thank you for sharing the solution with the community.
Hi Heloise Sanmiguel Niebles Noriega
how do you create master site PE? I´m having the same error but when I created my PE the process just create 5 of them, but master site is not in my list
@Oscar Medina Aguilar Please contact support or reach out to ASR team.